Landlord Complaint Record: #23-0385

Heather Wheeler    |    Lenexa    ,    Kansas 66215    Landlord Complaint 23-0385


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CASE CLOSED RESOLVED Mar 26, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0385 Filing Date : Oct 16, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Oct 18, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Oct 28, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Heather Wheeler RENTER : Kept Private
Property Name :      
Address : 12445 W 97th Ter Address : Kept Private
City, State - Zip : Lenexa, Kansas - 66215. City, State - Zip : lenexa, Kansas - 66215.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Beg Bug Charges Against Tenant
Fair Resolution according to renter :
  1. Take responsibility of Pest Control (Roaches and Bed Bugs) at their own expense

RENTAL DETAILS
Address               :   12350 W 97TH TER APT D
City, State - Zip   :   LENEXA, KS - 66215 1587.

COMPLAINT DETAILS (from renter)

I moved into charter house apartments barely a month ago right after an old tenant moved out. I immediately experienced non-stop itching all over my hands and legs and started treating myself for allergies(I am a Licensed Nurse Practitioner) The itching went on for weeks and only recently (two days ago) noticed a small roach like bug on my pillow and after researching found that it was actually a bed bug. I had never seen one before nor experienced anything like this. I immediately notified my landlord and took necessary precautions such as cleaning all bedding and getting rid of the mattress (in a sanitary manner i bought all the disposable mattress bags etc). Now the Landlord wants me to pay for the pest control guys citing that I could have brought the bed bugs with me when I moved in. Bed bug eggs take weeks to hatch and I moved in right after a previous tenant. I have never seen nor experienced bed bugs before.I have refused to pay for any charges because it is their responsibility to create a habitable environment. (not to mention the roaches issue)

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Oct 25, 2012 205.216.53.38 Accept Tenant's Resolution.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Mar 26, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Oct 28, 2012 Landlord Second response dead-line November 04, 2012 has been set for complaint 23-0385
SYSTEM Oct 28, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 18, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Oct 18, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 24, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0385 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 18, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0385.
SYSTEM Oct 18, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 18, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 18, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Oct 18, 2012 Complaint Accepted by System
SYSTEM Oct 16, 2012 Complaint 23-0385 has been filed.