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CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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RENTAL DETAILS |
Address : 3386 Fairway Oaks Drive, Apt 1D
City, State - Zip : Lawrenceville, Georgia - 30044. |
COMPLAINT DETAILS (from renter) |
Apt supposedly exterminated; roaches everywhere; reported leak under the kitchen sink, had to put large towels in the cabinet under the sink; bi-fold door not replaced in the kitchen; on the day before the May 18, 2012 move-in, carpets were supposedly cleaned and were still damp to the touch; soon after a mildew smell permeated throughout the apt; a short time later, the original large stain spots began appearing on the carpets throughout the apt. Probably from the stained carpet pads; master bedroom closet doors were supposedly ordered in June and still not installed; hook up for a washer is protruding out of the wall in the small kitchen; dryer hook up is visibly in sight in the small kitchen and sometimes emits warm or hot air; no ceiling fans; listed amenities of swimming pool (empty and appears to have been that way for several years); no state of the art fitness center on the property. Have sent fax to the leasing office; service requests, and certified (signature required) correspondence to leasing office and home office (Landmark Residential). It is now six months later and still no response from either.
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INVESTIGATING AGENT - REMARKS (8) |
Agent |
Date |
Response |
SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Oct 21, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 27, 2012
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0401 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Oct 21, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0401. |
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SYSTEM |
Oct 21, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Oct 21, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Oct 21, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Oct 21, 2012 |
Complaint Accepted by System |
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SYSTEM |
Oct 18, 2012 |
Complaint 23-0401 has been filed. |
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