Landlord Complaint Record: #23-0407 |
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Equity Property Management LLC - Regents Park Apartments | Equity Property Management L.L.C. | Merrillville , Indiana 46410 Landlord Complaint 23-0407 |
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CASE CLOSED | FORCE REQUIRED | Mar 26, 2013 |
WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate. |
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Case Number | : | 23-0407 | Filing Date | : | Oct 20, 2012 | |
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Investigating Agent | : | Kept Private | Case Disposition | : | Force Required | |
Complaint Level | : | Code | Landlord Response | : | Case Closed |
SUPPORTING DETAILS | ||||
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Type | Title / Link | Posted By | Date Uploaded | Comments |
Kept Private | Renter | Nov 6, 2012 |
Bed bug on mattress |
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Kept Private | Renter | Nov 6, 2012 |
Close up of bed bug on mattress |
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Kept Private | Renter | Nov 1, 2012 |
This letter was delivered October 30th, 2012 with our November rent check. |
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Kept Private | Renter | Oct 23, 2012 |
This is one of the bed bugs we have found in our apartment. |
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Kept Private | Renter | Oct 21, 2012 |
Mold on our bathroom ceiling |
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Kept Private | Renter | Oct 21, 2012 |
The doors to our building do not fully close and anyone can just walk in |
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Kept Private | Renter | Oct 21, 2012 |
This gate has not worked in the entire time we've lived here (April 2012) |
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Kept Private | Renter | Oct 21, 2012 |
More bed bug bites |
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Kept Private | Renter | Oct 21, 2012 |
No screen, handle, or lock. |
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Kept Private | Renter | Oct 21, 2012 |
Mold on our bathroom ceiling. |
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Kept Private | Renter | Oct 21, 2012 |
Our building doors do not close and anyone can just walk in. |
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Kept Private | Renter | Oct 21, 2012 |
More bed bug bites. |
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Kept Private | Renter | Oct 21, 2012 |
This gate has never worked since we moved in April 2012. We were told it was being fixed several times. |
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Kept Private | Renter | Oct 20, 2012 |
Some of the many bed bug bites we've received in the past month. |
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Kept Private | Renter | Oct 20, 2012 |
Some of the many bed bug bites we've received in the past month. |
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Kept Private | Renter | Oct 20, 2012 |
Some of the many bed bug bites we've received in the past month. |
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Kept Private | Renter | Oct 20, 2012 |
Some of the many bed bug bites we've received in the past month. |
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Kept Private | Renter | Oct 20, 2012 |
I tried calling management multiple times to request advance notice with inspectors/exterminators in order to secure my pets. I had to leave this note on my door for management to get a response. |
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Kept Private | RPA Mailing Center | Oct 20, 2012 | The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager. |
LANDLORD / MGR | : | Equity Property Management L.L.C. | RENTER | : | Kept Private | |
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Property Name | : | Equity Property Management LLC - Regents Park Apartments | ||||
Address | : | 200 W 75th Place | Address | : | Kept Private | |
City, State - Zip | : | Merrillville, Indiana - 46410. | City, State - Zip | : | Bensenville, Illinois - 60106. | |
Phone | : | Kept Private | Phone | : | Kept Private |
COMPLAINT | : | Bed Bugs, Repair Issues, Lease termination |
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Fair Resolution according to renter | : |
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RENTAL DETAILS | ||||
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Address : 950 W IRVING PARK RD APT 2D City, State - Zip : BENSENVILLE, IL - 60106 1828. |
COMPLAINT DETAILS (from renter) |
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Upon moving in we have faced constant struggle with Equity Property Management fulfilling promises of work repairs. We had to make our own copies of keys because they only gave us one for two people on the lease. We were told we had a storage unit which we had to contact management several times in order to be able to use it. We were told when viewing the apartment we would be getting new patio doors the end of April. We currently do not have a screen, lock, or hardware to our patio doors and it is the end of October. We've asked about this situation multiple times with no definitive answers. Regents Park Apartments is advertised as a gated apartment complex. The gate to our complex has not been functional since before moving into our unit in April 2012. Entrance doors to our buildings are frequently broken and do not close all the way so anyone can enter without being buzzed in. Both the washing machines in our building are broken and are often filled with dirty water for months on end. When we toured the unit before signing the lease, we were told they had ordered new washing machines. The parking situation at our complex is horrific. There are not enough parking spots so we often have to create our own by parking in random spots throughout the grounds. Tenants and friends loiter and drink in our courtyard and urinate in plain view. Management is aware. Beer bottles are often disposed of throughout the grass and lot. There is mold on the ceiling tiles of our bathroom. We've requested multiple times that we have advance notice when inspectors or other people have to come through our unit so we can make arrangements for our pets. We have lost out on extermination treatments because we were not given warning and the exterminators would not enter with pets present. Management fails to return phone calls and emails and when they do it takes days. Lastly, we notified management that we think we have bed bugs. They did one inspection and said there's no evidence. I've found multiple bed bugs and showed them the evidence, as well as my bites. They tried their own treatment unsuccessfully and told us that corporate does not want to pay for a professional treatment because it's expensive. We've had this problem for a month and they obviously show no concern about spreading this to their other tenants or making life here habitable. We want our unit exterminated at their cost and we want out of our lease with no penalties. |
LANDLORD / TENANT RESPONSES (3) | ||||||||||||||||||||||||||||||
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