Equity Property Management LLC - Regents Park Apartments    |    Equity Property Management L.L.C.    |    Merrillville    ,    Indiana 46410    Landlord Complaint 23-0407

Upon moving in we have faced constant struggle with Equity Property Management fulfilling promises of work repairs. We had to make our own copies of keys because they only gave us one for two people on the lease. We were told we had a storage unit which we had to contact management several times in order to be able to use it. We were told when viewing the apartment we would be getting new patio doors the end of April. We currently do not have a screen, lock, or hardware to our patio doors and it is the end of October. We've asked about this situation multiple times with no definitive answers. Regents Park Apartments is advertised as a gated apartment complex. The gate to our complex has not been functional since before moving into our unit in April 2012. Entrance doors to our buildings are frequently broken and do not close all the way so anyone can enter without being buzzed in. Both the washing machines in our building are broken and are often filled with dirty water for months on end. When we toured the unit before signing the lease, we were told they had ordered new washing machines. The parking situation at our complex is horrific. There are not enough parking spots so we often have to create our own by parking in random spots throughout the grounds. Tenants and friends loiter and drink in our courtyard and urinate in plain view. Management is aware. Beer bottles are often disposed of throughout the grass and lot. There is mold on the ceiling tiles of our bathroom. We've requested multiple times that we have advance notice when inspectors or other people have to come through our unit so we can make arrangements for our pets. We have lost out on extermination treatments because we were not given warning and the exterminators would not enter with pets present. Management fails to return phone calls and emails and when they do it takes days. Lastly, we notified management that we think we have bed bugs. They did one inspection and said there's no evidence. I've found multiple bed bugs and showed them the evidence, as well as my bites. They tried their own treatment unsuccessfully and told us that corporate does not want to pay for a professional treatment because it's expensive. We've had this problem for a month and they obviously show no concern about spreading this to their other tenants or making life here habitable. We want our unit exterminated at their cost and we want out of our lease with no penalties.