Landlord Complaint Record: #23-0412

Colonial Grand at River Oaks    |    Tammy Prius    |    Duluth    ,    Georgia 30096    Landlord Complaint 23-0412


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0412 Filing Date : Oct 22, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Oct 24, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Tammy Prius RENTER : Kept Private
Property Name : Colonial Grand at River Oaks      
Address : 4400 Pleasant Hill Road Address : Kept Private
City, State - Zip : Duluth, Georgia - 30096. City, State - Zip : Johns Creek, Georgia - 30097.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Violation of actual Damages
Fair Resolution according to renter :
  1. Have the amount being charged, corrected and a letter of waiver to the collection agency
  2. Remove the cleaning fees of $100 as I had the apartment professionally cleaned after living for 6 years
  3. Remove the carpet cleaning fee (Rotovac) - $150 as I had lived in the apartment for 6 years.
  4. Remove the RNT (AUTOCHRG@T5/31/2011) of $78 as I had called in the previous day about returning later in the night

RENTAL DETAILS
Address               :   1523 River Chase Trail
City, State - Zip   :   Duluth, Georgia - 30096.

COMPLAINT DETAILS (from renter)

I was wrongfully charged an additional $328 after I moved out of the apartment after staying for 6 years. On the day of the move out, had called in the leasing office to let them know that I was stuck at work and if I could drop off the keys later in the evening (7.00 PM) or early in the morning next day. Was verbally told that it was ok to drop off next day and when my wife went to drop off the keys at 9.00 AM, was told were late by a day. Also had the apartment professionally cleaned and was charged additional cleaning fees and likewise for the carpet.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 24, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Oct 24, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 30, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0412 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 24, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0412.
SYSTEM Oct 24, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 24, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 24, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Oct 24, 2012 Complaint Accepted by System
SYSTEM Oct 22, 2012 Complaint 23-0412 has been filed.