Landlord Complaint Record: #23-0496

Nevada Real Estate    |    Las Vegas    ,    Nevada 89103    Landlord Complaint 23-0496


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CASE CLOSED RESOLVED Nov 15, 2012


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0496 Filing Date : Nov 8, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 9, 2012
Nevada Real Estate is not licensed for property management.
upload Kept Private Renter Nov 9, 2012
Security deposit deduction transmittal. Not signed.
upload Kept Private Renter Nov 9, 2012
This is a proposal,not an invoice or receipt.

LANDLORD / MGR : Nevada Real Estate RENTER : Kept Private
Property Name :      
Address : 3512 Wynn Road Address : Kept Private
City, State - Zip : Las Vegas, Nevada - 89103. City, State - Zip : North Las Vegas, Nevada - 89031.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Inaccurate Deposit Deductions
Fair Resolution according to renter :
  1. Full Deposit Refund

RENTAL DETAILS
Address               :   3408 Carolina Moon Ave
City, State - Zip   :   North Las Vegas, Nevada - 89081.

COMPLAINT DETAILS (from renter)

1. Overcharging for wear and tear on property. 2. Service provided by a non-licensed business with no paid receipts.3. Since 30 October 2012, is day #31 and I still have not received a refund for my security deposit, the landlord is bound by NRS 118A.242 - Security. 4. A meeting was held to discuss my deposit refunds for the associated property on 11/2/2012. At the meeting, it was discovered that 11 real estate agents were associated with Nevada Real Estate Corp have licenses for the state of Nevada, but they did not have a Clark County property management license. Connie stated that they have been conducting property management services for over 10 years. 5. In the meeting at Nevada Real Estate Corp on 11/2/2012, I questioned the carpet cleaning charge of $190 because I cleaned the carpet when I moved into the residence. 6. In the meeting at Nevada Real Estate Corp on 11/2/2012, Govin stated that the expectation was for the residence to look the same as when I initially moved in. Govin didn't take into consideration wear and tear. I am being charged for items that are wear and tear, which are documented on the unsigned security deposit transmittal.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Nov 15, 2012 131.216.14.1 1.Attended the meeting at Nevada Real Estate Corp with Connie. Connie and I reviewed the pictures and discussed considerations for wear and tear within the 25 month rental period. The only deduction was for the garage oil stain that I agreed to take responsibility for. I agreed with the revised security deposit transmittal that was presented by Connie. She gave me the deposit refund less the oil stain deduction. The refund was in the amount of $1730, which included the security deposit of $1250 and $600 for 2 pets. All parties are satisfied and remain in good terms.
Renter Nov 15, 2012 131.216.14.1 1.Received a call from Nevada Real Estate to attend a meeting on 11/15/2012 to discuss the decision of the owner on the deductions from the deposit funds. I will be attending the meeting at 1:45pm.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Nov 15, 2012 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Nov 15, 2012 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Nov 9, 2012 New file uploaded by Tenant.
SYSTEM Nov 9, 2012 New file uploaded by Tenant.
SYSTEM Nov 9, 2012 New file uploaded by Tenant.
SYSTEM Nov 9, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 15, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0496 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 9, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0496.
SYSTEM Nov 9, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Nov 9, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Nov 9, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Nov 9, 2012 Complaint Accepted by System
SYSTEM Nov 8, 2012 Complaint 23-0496 has been filed.