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CASE CLOSED |
RESOLVED |
Nov 15, 2012 |
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RENTAL DETAILS |
Address : 3408 Carolina Moon Ave
City, State - Zip : North Las Vegas, Nevada - 89081. |
COMPLAINT DETAILS (from renter) |
1. Overcharging for wear and tear on property. 2. Service provided by a non-licensed business with no paid receipts.3. Since 30 October 2012, is day #31 and I still have not received a refund for my security deposit, the landlord is bound by NRS 118A.242 - Security. 4. A meeting was held to discuss my deposit refunds for the associated property on 11/2/2012. At the meeting, it was discovered that 11 real estate agents were associated with Nevada Real Estate Corp have licenses for the state of Nevada, but they did not have a Clark County property management license. Connie stated that they have been conducting property management services for over 10 years. 5. In the meeting at Nevada Real Estate Corp on 11/2/2012, I questioned the carpet cleaning charge of $190 because I cleaned the carpet when I moved into the residence. 6. In the meeting at Nevada Real Estate Corp on 11/2/2012, Govin stated that the expectation was for the residence to look the same as when I initially moved in. Govin didn't take into consideration wear and tear. I am being charged for items that are wear and tear, which are documented on the unsigned security deposit transmittal.
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INVESTIGATING AGENT - REMARKS (12) |
Agent |
Date |
Response |
SYSTEM |
Nov 15, 2012 |
CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed. |
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SYSTEM |
Nov 15, 2012 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Nov 9, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 9, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 9, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Nov 9, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 15, 2012
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0496 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Nov 9, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0496. |
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SYSTEM |
Nov 9, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Nov 9, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Nov 9, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Nov 9, 2012 |
Complaint Accepted by System |
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SYSTEM |
Nov 8, 2012 |
Complaint 23-0496 has been filed. |
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