Landlord Complaint Record: #23-0512

Congress apartments    |    Depaul Management Company    |    Allentown    ,    Pennsylvania 18109    Landlord Complaint 23-0512


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0512 Filing Date : Nov 12, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 16, 2012
picture of the bedbug i found on my daughter while she was sleep,i caught it and put it in a container to show management.they just dont care!!!!!!
upload Kept Private Renter Nov 16, 2012
picture of bed bug bites of my daughter on 11/11/2012 after being bug free in my apt for 8 months!
upload Kept Private Renter Nov 16, 2012
picture of bed bug bites to myself{Hector Bermudez}
upload Kept Private Renter Nov 16, 2012
picture of bed bug bites to myself{Hector Bermudez}
upload Kept Private Renter Nov 16, 2012
late march,found bed bug by doorway to apt
upload Kept Private Renter Nov 16, 2012
this is the second time we found bed bug in apt in late febuary\early march
upload Kept Private Renter Nov 16, 2012
this was when we first had a bedbug problem living here after a month
upload Kept Private Renter Nov 16, 2012
this was when we first had a bedbug problem living here after a month

LANDLORD / MGR : Depaul Management Company RENTER : Kept Private
Property Name : Congress apartments      
Address : 1207 E Congress St suite.201 Address : Kept Private
City, State - Zip : Allentown, Pennsylvania - 18109. City, State - Zip : Allentown, Pennsylvania - 18109.
Phone : Kept Private Phone : Kept Private

COMPLAINT : BED BUG PROBLEMS!
Fair Resolution according to renter :
  1. HEAT TREATMENT to ENTIRE building

RENTAL DETAILS
Address               :   1304 North Maxwell st Apt.107
City, State - Zip   :   Allentown, Pennsylvania - 18109.

COMPLAINT DETAILS (from renter)

I have had bed bug problems for the past year on and off.Management has not done anything correct to fix this problem!exterminator only sprays pesticides that just make them movefrom infested\infected apartments and are also dangerous to my kids.I have not had a bed bug in the last 7 months in my apartment but have seen them in the apartment building{carpet seem near my doorway killed by DE foodgrade that i personally bought and applied throughout my apartment} and it has done the job.PROBLEM is that its not my apartment with the bed bug problem and i have been telling management about the problem and that the building needs to be heat treated but they refuse to do so.I have photos of the bed bugs from when i started having the problem to now when i recently just saw one yesterday crawling in my living room floor.my mother has moved out and got her own apartment back in Ny because she just cant deal with the managements way of dealing with the bedbug problems in our complex.THIS NEEDS TO BE RESOLVED ASAP!I refuse to allow me or my kids to stay in this apartment knowing these parasites are unhealthy and violate my living space!this has taken a toll on my family mentally and physically and we have reached our breaking point!

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Nov 16, 2012 216.164.31.232 1.i believe this is Depaul management company main office address and company owner
Peter Depaul
1750 walton road
Blue bell,P.A 19422-2306

INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
SYSTEM Mar 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Nov 16, 2012 New image uploaded by Tenant.
SYSTEM Nov 16, 2012 New image uploaded by Tenant.
SYSTEM Nov 16, 2012 New image uploaded by Tenant.
SYSTEM Nov 16, 2012 New image uploaded by Tenant.
SYSTEM Nov 16, 2012 New image uploaded by Tenant.
SYSTEM Nov 16, 2012 New image uploaded by Tenant.
SYSTEM Nov 16, 2012 New image uploaded by Tenant.
SYSTEM Nov 16, 2012 New image uploaded by Tenant.
SYSTEM Nov 15, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Nov 15, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 21, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0512 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 15, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0512.
SYSTEM Nov 15, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Nov 15, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Nov 15, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Nov 15, 2012 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 12, 2012 Complaint 23-0512 has been filed.