Landlord Complaint Record: #23-0521

RiverCross Apartments    |    Granite Management | MAIN OFFICE    |    West Lafayette    ,    Indiana 47906    Landlord Complaint 23-0521


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED MET MINIMUM REQUIREMENT Mar 26, 2013


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-0521 Filing Date : Nov 14, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Granite Management | MAIN OFFICE RENTER : Kept Private
Property Name : RiverCross Apartments      
Address : 20 North Salisbury Street SUITE A Address : Kept Private
City, State - Zip : West Lafayette, Indiana - 47906. City, State - Zip : Lafayette, Indiana - 47904.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bug extermination expense responsibility
Fair Resolution according to renter :
  1. The landlord should bear the entire expense for exterminating bed bugs from the apartment.
  2. The extent of extermination should include the entire apartment, and not just the my bedroom.

RENTAL DETAILS
Address               :   915 N 6TH ST APT 20
City, State - Zip   :   LAFAYETTE, IN - 47904 1870.

COMPLAINT DETAILS (from renter)

I have recently started observing bed bugs on my bed. I reported this issue to Granite Management and had asked who would take care of the expense of the extermination. I was informed that the landlord will. Post this conversation, I was called back an hour/two later and informed that I would have take up the charges of extermination myself and the extermination would be restricted to my bedroom only. I disagree with this and believe the landlord should exterminate the entire apartment, and bear the expenses for it.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Nov 16, 2012 128.210.159.131 1.On 15 Nov 2012 in the morning (around 9 am as per email received from Granite Management) our house was inspected. Me and the other two residents had moved out our stuff from our rooms to hall since we were told that "the extermination will take place on 15 th Nov 9am as scheduled" irrespective of pending unresolved issue on expense responsibility. We returned home late in night to discover smell of some chemicals but no note. No email was sent to us during the day apprising us of the investigation and what to expect. I could not move back into the bedroom since no information of that nature was provided/left.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Mar 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 26, 2013 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Dec 6, 2012 Landlord Second response dead-line December 13, 2012 has been set for complaint 23-0521
SYSTEM Dec 6, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Nov 15, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Nov 15, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 21, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0521 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 15, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0521.
SYSTEM Nov 15, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Nov 15, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Nov 15, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Nov 15, 2012 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 14, 2012 Complaint 23-0521 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.