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| CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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| RENTAL DETAILS |
Address : 602 W SECTION ST APT 213
City, State - Zip : MILFORD, IN - 46542 9270. |
| COMPLAINT DETAILS (from renter) |
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I received move out paperwork the end of March. Included in the paperwork was how much I was being told that I owed. It stated that owed $1460.00 for carpet and $239.00 for extermination. It also listed other items which I was responsible for and those are all correct. The day I received this paperwork, I called Deardorf Property Management and told them before I would pay $1460 for carpet, I wanted to see pictures proving that it needed replaced being as it was replaced right before we moved in. We did not smoke, had no pets, and no mold problems. We did have 3 young children so yes, the carpets did have some stains but it was nothing that would require it all to be recarpeted, specially since it said in our lease agreement that they would have it professionally cleaned. The woman said she would email me pictures. I also told her that I would not pay for the exterminations because they ordered 3 of them after I ordered the 1st one. I was also under the impression that they were in charge of payment so I was not told otherwise. I told them I would pay for the rest once they took off the sprays and sent pictures with the carpet. I never heard back. In October, I received word that this was now in collections. I called the debt collector and told him the same thing. Show me pictures and I will pay. I never received pictures. I called again in Novemeber after I checked and noticed that this was now on my credit report. This was the 1st time I was told there were actually pictures. However, they could not show them to me. I asked for these back in MARCH. That is before any of this would have been in collection and hurting my credit report and making me pay for attorney fees. Now, I am scheduled to speak with an attorney Jan 11. I was told without a supoena I am unable to even get a copy of my lease. Like I have said before, I will pay for all the fee's that I am responsible for but until I see a receipt from the professional carpet cleaner and pictures taken AFTER it was cleaned, I do not feel like I should have to pay for carpet! Also, since the apartments are combined and my apartment was not filthy, I am not sure why I should be paying for roach control, specially after speaking to maintance and him telling me that the apartment would take care of it. The landlord refused to even give me the name of the pest control place they used. I feel as though I am being taken advantage of. I do not have the money for this complain or the attorney fees.
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| INVESTIGATING AGENT - REMARKS (13) |
| Agent |
Date |
Response |
| SYSTEM |
Mar 27, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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| SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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| SYSTEM |
Dec 10, 2012 |
Landlord Second response dead-line December 17, 2012
has been set for complaint 23-0573 |
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| SYSTEM |
Dec 10, 2012 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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| SYSTEM |
Dec 8, 2012 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 07, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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| SYSTEM |
Dec 8, 2012 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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| SYSTEM |
Nov 30, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 06, 2012
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0573 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Nov 30, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0573. |
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| SYSTEM |
Nov 30, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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| SYSTEM |
Nov 30, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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| SYSTEM |
Nov 30, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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| SYSTEM |
Nov 30, 2012 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Nov 27, 2012 |
Complaint 23-0573 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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