Landlord Complaint Record: #23-0714

Golden pacific realty    |    Shirley Chen    |    Orlando    ,    Florida 32835    Landlord Complaint 23-0714


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CASE CLOSED MEDIATION REFUSED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-0714 Filing Date : Dec 18, 2012
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Dec 26, 2012
Condition in which tenant left property at Burning Tree.
upload Kept Private Landlord Dec 26, 2012
Trash ib the garage, front of the house and back of the house

LANDLORD / MGR : Shirley Chen RENTER : Kept Private
Property Name : golden pacific realty      
Address : 2295 s.hiawassee road,suite 212 Address : Kept Private
City, State - Zip : Orlando, Florida - 32835. City, State - Zip : kissimmee, Florida - 34743.
Phone : Kept Private Phone : Kept Private

COMPLAINT : deposit wrongfully with held
Fair Resolution according to renter :
  1. i will only except damages they claimed that were done by me the pet deposit the time stayed in decemeber &drawing

RENTAL DETAILS
Address               :   235 BURNING TREE DR
City, State - Zip   :   KISSIMMEE, FL - 34743 8411.

COMPLAINT DETAILS (from renter)

the colors in the rooms were like that since i moved in which was the reason they gave me 200 dollars off rent when i moved in,also the garbage was placed outside by the curb for the trash people to pick up not for them to pay some one to get it, they rushed me out of the house and told me a lie that the owner wanted to move back in, i spoke to the owner linda which called me and said that they had lied to both of us she dint want me out it was a lied done by shirley, the return check was waved at the time it happened she cant charge me for something wa back that she waved,there was no trash on the back of house or side or front garage had just alittle only cause she told me i had to turn in key by friday which was changed from saturday,they never fixed the ac in the house and i was 1 year without heater,they put nails on the counters to fix them and told me i dint need to have a diswasher,i have pictures of the poop that came threw my shower sink and bathrooms which they took for ever to fix and dint fix completely even the second time the rooter rooter guy said they dint approved the fix thats when she called to lie to me that i had to move out cause of the owner after speaking to the owner found out it was a lie

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Dec 26, 2012 70.154.60.187 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Mar 26, 2013 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Jan 1, 2013 FROM THE CHAT MADE BY TENANT: 1. i just wanted to prove they are lying and the picture they uploaded that garbage infront of the house was left on curb for garbage people but people were going threw it to get stuff and everything and i have proof and my own pictures but i dont want to loose my responds cause i want to right it thought out well 2. these landlord i rented from have to be breaking the law they lied to me and the owner of the house it looks to me like they might get away with it 3. that the trash was put by the curb for the garbage men to pick up the diferent colors in the rooms were there before i moved for her to provide the lease and records of the first payment which was the month the deposit and you will see that she decducted 200 dollars off rent cause of diferent color paint and was told if i wanted house it was as is also 4.that i have pictures and witness and a copy of the certified letter she send me with the damages the recorded phone call with the owner linda which she tells me that they lied to both us and she knew nothing about the ac problem and the problem she was lied to like myself i was told by the owner linda that she got a phone call from them telling her that we wanted to move out which was a lied we just wanted things fix cause they wouldnt fix anything i have the letter from rooter rooter which they dint even pay for their service and also dint authorize full repair 5. i will be uploading pictures and anmes of witnesses plus of my neighbor 6. that the reason the garage was not fully cleaned she told me i had to turn keys in by friday because they were closing on saturday for the first time ever and i had to have my stuff out by friday
SYSTEM Dec 29, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 28, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Dec 29, 2012 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Dec 26, 2012 New file uploaded by Landlord.
SYSTEM Dec 26, 2012 New image uploaded by Landlord.
SYSTEM Dec 21, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Dec 21, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 27, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0714 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 21, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0714.
SYSTEM Dec 21, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Dec 21, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Dec 21, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Dec 21, 2012 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 18, 2012 Complaint 23-0714 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.