Landlord Complaint Record: #23-0854

Ashburn Meadows appartment    |    Christine Chow    |    Ashburn    ,    Virginia 20147    Landlord Complaint 23-0854


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0854 Filing Date : Jan 5, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Christine Chow RENTER : Kept Private
Property Name : Ashburn Meadows appartment      
Address : 21030 Lowry park ter Address : Kept Private
City, State - Zip : Ashburn, Virginia - 20147. City, State - Zip : ashburn, Virginia - 20147.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bugs infestation and request problems
Fair Resolution according to renter :
  1. Appartment free of bugs and move to the lowest floor

RENTAL DETAILS
Address               :   21051 Lowry park ter #400
City, State - Zip   :   ashburn, Virginia - 20147.

COMPLAINT DETAILS (from renter)

I about to renew my lease for the 4th year. I am now living on the 4th floor of an appartment complex. For medical reason, I had requested to move downstairs but that never happened. Even after bringing them, a doctor's order. I recently noticed that I have roaches in the appartment but after pest control came in, the situation is just getting worse. My daughters had been waking up with rashes every morning, so I changed all the mattresses after the lady who lived on the 3rd floor told me that she had bedbugs in her appartment and was moving out.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jan 16, 2013 Landlord Second response dead-line January 23, 2013 has been set for complaint 23-0854
SYSTEM Jan 16, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jan 14, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jan 14, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jan 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0854 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0854.
SYSTEM Jan 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jan 6, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jan 6, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jan 6, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 5, 2013 Complaint 23-0854 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.