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| CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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| RENTAL DETAILS |
Address : 6347 Large street
City, State - Zip : philadelphia , Pennsylvania - 19149. |
| COMPLAINT DETAILS (from renter) |
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The week of january 1st i wrote a letter to state that the front door which had one small screw in each bar on the door fell on me so he wrote me on the third to ask what has happen in which i replied. Never heard back from him he tried to reach me a couple of time but i was having phone problem in which i told him. the two weeks pass 01/18/2013 then i ended with a problem with the kitchen the water won't go down, he finally decided to sent someone the first person that came destroy the whole problem then he end up with worst problem. He tear the kitchen up removing all that was attach,then proceed downstairs in the laundry room broke the pipe under the sink and turn off all my way of hot water and went to the bathroom and also make a whole on the pipe. Real estates called someone else to do the job in which he was mad he states he should of call him first.So he tried to just fix the clog only because he refuse to pay him for the rest. Spent the whole night with no hot water and came 01/19/13 my water was cut off so i had to stay in the house with no water for a whole week 01/25/13 i paid my water bill i called him to just tell him i have no hot water when the person finally showed up all the way on saturday afternoon i spoke and told him no hot water, can't use the sink he came and did nothing everyday he come and do little here and left as if i don't have five kids in this house. It was hard enough to stay without water now we are still staying without hot water because he refuse to pay someone that at least knows what they are doing. Hot water boiler is no good until today i am having the run around and my kids are still suffering for something that is fixable. He does not know how to talk to people i also have the text he sent me i am looking for my kids after i pay the water he states since on the 18th i should boil my own water. have pictures of all this mess.
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| INVESTIGATING AGENT - REMARKS (11) |
| Agent |
Date |
Response |
| SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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| SYSTEM |
Feb 7, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 06, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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| SYSTEM |
Feb 7, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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| SYSTEM |
Jan 30, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 05, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1071 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Jan 30, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1071. |
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| SYSTEM |
Jan 30, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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| SYSTEM |
Jan 30, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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| SYSTEM |
Jan 30, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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| SYSTEM |
Jan 30, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Jan 29, 2013 |
Complaint 23-1071 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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| SYSTEM |
Jan 29, 2013 |
Complaint 23-1071 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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