Sotelo Apartments    |    Tre' Hutchins    |    Tempe    ,    Arizona 85281    Landlord Complaint 23-1072

Early in our lease agreement Property manager (Tre') told both Sarah and I that "This is not going to be another Grigio" (an apartment complex that rents to many college students) and that "Sometimes people sneak through" (speaking of their renting prerequisites and referring to the tenants in #4015.) MANY noise complaints have been made to the security company and to the office regarding the noise in the apartment directly above ours (#4015). No action has been taken to remedy the situation other than telling the tenants in #4015 to be quiet. The proposed solution from Sotelo was for me to call security or the office so that same action could be taken again. This tactic worked for a few months in 2012 but the girls quickly realized that they would not be penalized any further and calling security or the office became ineffective by fall of last year. Furthermore, I was accosted by the security guard one night when I called on them and told that hey had better things to do than respond to me. Since then, I have only physically seen a security guard respond to a call once. I have heard them call the tenants in #4015 on the phone from my balcony. To the best of my knowledge, they are not physically appearing for complaints. That is based on my making the call and looking for their car or security guard to show up on foot from my balcony for up to 45 minutes. Tenants in #4015 were placed on 10-day notice twice and I was told that if they violated the notice at any time that Sotelo would have grounds to take further action up to and including eviction. #4015 did indeed violate their 10-day notice but no further action was taken. More recently, Property Manager stopped returning emails. I left a voice mail on the mailbox for Resident Relations Manager, Laura Renfro and did not receive a call back. Last week one of the girls posted on Instagram (publicly) that she was waiting upstairs for us with a taser. I alerted Tre' to this very serious situation and did not receive a response. To date, no action has been taken against the tenants in unit #4015 despite their numerous infractions of the rental agreement's "Prohibited Conduct" section. Further, we do not feel that we are being provided a fit & safe home and that Sotelo Apartments is in breach of the rental agreement themselves. More information (descriptions, emails and pictures) regarding any of the aforementioned information can be provided upon request.