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CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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RENTAL DETAILS |
Address : 1201 INDIANA AVE APT 3610
City, State - Zip : INDIANAPOLIS, IN - 46202 3667. |
COMPLAINT DETAILS (from renter) |
On 2/13/13 I noticed a small bug while doing my homework in my room. The bug crawled over a piece of paper. Having no prior knowledge or any reason to be concerned of bed bugs, I did not assume it to be one. That following Monday, 2/18/13, I noticed another bug on my bed. I took action and immediately filed an online complaint form directly to the apartment complex. I then purchased bed bug deterrent and started to spray my room. I noticed heavy areas of bed bugs that evening when I started to clean. The next afternoon, I had not heard from the office about my complaint. I called and they stated that no compliant was received. However, they quickly took action and sent maintenance to inspect my apartment that same day. It was then decided by the management that an exterminator was required. The others in my apartment were informed and the apartment was prepped for extermination on 2/21/13. During extermination, I was given a call saying that I would be responsible for the payment. I was not happy and expressed my concern that I would not have agreed for the expensive treatment had I known I was responsible. On 2/22/13, I went to the office to express my concern about the payment, and I was informed that the management would most likely not take responsibility. I was also told that the company would bill the apartment complex, as it was the apartment complex who ordered the extermination, and that I would be responsible for paying that back. If I had just moved in to my apartment, I would consider myself as the source, however, this is my 19th month in this apartment. I was also informed that a neighboring apartment had been sprayed for bed bugs earlier this month. At that time, no information or concerns were expressed to neighboring residents about bed bug detection or treatment. To my knowledge, bed bugs can easily be spread through walls of buildings. I do not believe that I am to blame for the infestation in my room or the rooms of others. I had planned to take responsibility of removing and disposing of the infected mattress, however, the management had already done so.
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INVESTIGATING AGENT - REMARKS (12) |
Agent |
Date |
Response |
SYSTEM |
Mar 27, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Mar 4, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 03, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Mar 4, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Feb 24, 2013 |
CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail: A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing. |
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SYSTEM |
Feb 24, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 02, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1228 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Feb 24, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1228. |
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SYSTEM |
Feb 24, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Feb 24, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Feb 24, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Feb 24, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Feb 22, 2013 |
Complaint 23-1228 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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