1201 Indiana    |    Melissa Love    |    Indianapolis    ,    Indiana 46202    Landlord Complaint 23-1228

On 2/13/13 I noticed a small bug while doing my homework in my room. The bug crawled over a piece of paper. Having no prior knowledge or any reason to be concerned of bed bugs, I did not assume it to be one. That following Monday, 2/18/13, I noticed another bug on my bed. I took action and immediately filed an online complaint form directly to the apartment complex. I then purchased bed bug deterrent and started to spray my room. I noticed heavy areas of bed bugs that evening when I started to clean. The next afternoon, I had not heard from the office about my complaint. I called and they stated that no compliant was received. However, they quickly took action and sent maintenance to inspect my apartment that same day. It was then decided by the management that an exterminator was required. The others in my apartment were informed and the apartment was prepped for extermination on 2/21/13. During extermination, I was given a call saying that I would be responsible for the payment. I was not happy and expressed my concern that I would not have agreed for the expensive treatment had I known I was responsible. On 2/22/13, I went to the office to express my concern about the payment, and I was informed that the management would most likely not take responsibility. I was also told that the company would bill the apartment complex, as it was the apartment complex who ordered the extermination, and that I would be responsible for paying that back. If I had just moved in to my apartment, I would consider myself as the source, however, this is my 19th month in this apartment. I was also informed that a neighboring apartment had been sprayed for bed bugs earlier this month. At that time, no information or concerns were expressed to neighboring residents about bed bug detection or treatment. To my knowledge, bed bugs can easily be spread through walls of buildings. I do not believe that I am to blame for the infestation in my room or the rooms of others. I had planned to take responsibility of removing and disposing of the infected mattress, however, the management had already done so.