Landlord Complaint Record: #23-1229

Hudson Ridge Apartment    |    Veronica Ramirez    |    Fullerton    ,    California 92833    Landlord Complaint 23-1229


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1229 Filing Date : Feb 22, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Veronica Ramirez RENTER : Kept Private
Property Name : Hudson Ridge Apartment      
Address : 1830 W. Commonwealth, Office Address : Kept Private
City, State - Zip : Fullerton, California - 92833. City, State - Zip : Fullerton, California - 92833.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement (Bed Bug Infestation
Fair Resolution according to renter :
  1. Reimburse for rent paid during infestation. (October to present day)
  2. Reimburse property loss
  3. Properly treat the entire building for Bed Bugs
  4. Reimburse RPA fees

RENTAL DETAILS
Address               :   1832 W COMMONWEALTH AVE # 112
City, State - Zip   :   FULLERTON, CA - 92833 3014.

COMPLAINT DETAILS (from renter)

I first noticed the Bed Bugs in September 2012. I did not discover what they actually where until the following month. I immediately notified my complex manager(Veronica Ramirez) of the issue, and she informed me that an exterminator would be there in a few days. I told her that was unacceptable and i refuse to be forced to live with parasites, in which she told me there was nothing she could do. After doing some research on the parasites i informed the exterminator when he arrived at my building that the chemicals he brought would not adequately eliminate the problem. I told him they have formed immunities to modern chemicals and only treating the entire building will get rid of the infestation. He refused to listen to me and spot treated my apartment with spray chemicals. More of the parasites where found in my apartment days later. I actually killed one myself and showed the dead bug to my manager. Again she called the same exterminator to treat my apartment. He returned and did the same spot treatment to my apartment, despite my request that the building be tented OR a heat treatment be done to my apartment. These two methods being commonly known effective ways to properly eliminate the infestation. I have for a 3rd time discovered these parasites in my apartment. I have again requested that the entire building be treated and again have been denied. The same exterminator is going to come back and do the same treatment again for a 3rd time despite its constant failure. I would like my entire building to be treated, thus eliminating the problem. Also the rent i was forced to pay while living under these unsuitable living conditions be reimbursed(October 2012 -February 2013). Also reimbursement for the property that was lost as a result of the infestation which includes 1 mattress and 1 couch. I have testimonials from other tenants who are dealing with the same issue in my building. Paperwork, and photographs backing my claims.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Mar 2, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 01, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Mar 2, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Feb 22, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 28, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1229 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Feb 22, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1229.
SYSTEM Feb 22, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Feb 22, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Feb 22, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Feb 22, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Feb 22, 2013 Complaint 23-1229 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.