Landlord Complaint Record: #23-1385

The Commons on Oak Tree    |    Donna Stevens    |    Norman    ,    Oklahoma 73072    Landlord Complaint 23-1385


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CASE CLOSED RESOLVED May 14, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-1385 Filing Date : Mar 12, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 25, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Mar 25, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Donna Stevens RENTER : Kept Private
Property Name : The Commons on Oak Tree      
Address : 1111 Oak Tree Avenue Address : Kept Private
City, State - Zip : Norman, Oklahoma - 73072. City, State - Zip : Bartlesville, Oklahoma - 74006.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Pay for extermination of bed bugs in apartment.

RENTAL DETAILS
Address               :   1220 LARKSPUR DR
City, State - Zip   :   BARTLESVILLE, OK - 74006 7835.

COMPLAINT DETAILS (from renter)

I have captured bed bugs in my apartment and had them verified by experts at the OSU extension office in Norman, Ok and from local exterminators. I have many bites on my body. The bed bugs have made their way through my roommates areas.

LANDLORD / TENANT RESPONSES (3)
From Date IP Address Response
Renter May 14, 2013 12.139.96.250 Already had apartment sprayed.
Renter May 14, 2013 12.139.96.250 Accept Landlord's Resolution.
Landlord Mar 29, 2013 75.230.167.138 Offer an Alternative Resolution.
Renter Mar 15, 2013 12.139.96.250 1.My apartment number is N 256 at the Commons.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM May 14, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM May 14, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Mar 25, 2013 Landlord Second response dead-line April 01, 2013 has been set for complaint 23-1385
SYSTEM Mar 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Mar 13, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 19, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1385 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 13, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1385.
SYSTEM Mar 13, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 13, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 13, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 13, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 12, 2013 Complaint 23-1385 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.