Landlord Complaint Record: #23-1431

BROOKWOOD APARTMENTS    |    Adrienne Riggles    |    INDIANAPOLIS    ,    Indiana 46227    Landlord Complaint 23-1431


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CASE CLOSED RESOLVED Oct 29, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-1431 Filing Date : Mar 16, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 22, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Mar 28, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Adrienne Riggles RENTER : Kept Private
Property Name : BROOKWOOD APARTMENTS      
Address : 5301 TURTLE CREEK SOUTH DRIVE Address : Kept Private
City, State - Zip : INDIANAPOLIS, Indiana - 46227. City, State - Zip : INDIANAPOLIS, Indiana - 46227.
Phone : Kept Private Phone : Kept Private

COMPLAINT : NOISY UPSTAIRS TENANTS IN 621 TURTLE CREEK N. DRIVE APT. 3
Fair Resolution according to renter :
  1. I WOULD APPRECIATE IT IF ADRIENNE COULD TALK TO THE TENANTS IN 621 - 3 FOR ME AND MY PARENTS

RENTAL DETAILS
Address               :   621 TURTLE CREEK NORTH DR APT 1
City, State - Zip   :   INDIANAPOLIS, IN - 46227 1722.

COMPLAINT DETAILS (from renter)

I MICHAEL STARICH LIVE AT 621 TURTLE CREEK NORTH DRIVE APARTMENT 1 WITH MY PARENTS AND HAVE LIVED THERE FOR ALMOST 5 YEARS NOW. AFTER MOVING IN WE HAD NO PROBLEM UNTIL 1 YEAR OR SO LATER WITH THE UPSTAIRS TENANTS WHO LIVE IN APARTMENT 621 - 3 AND WHO ALSO CONSTANTLY MAKE NOISE. NOW I UNDERSTAND THAT NOTHING CAN BE DONE ABOUT SOME OF THE NOISE, BUT WHAT ABOUT THE VACCUMING IN THE MIDDLE OF THE NIGHT? THE LAST TIME THOSE TENANTS HAD VACCUMED IN THE MIDDLE OF THE NIGHT WAS AROUND MARCH 14TH, 2013. ANOTHER NOISE PROBLEM ME AND MY PARENTS HAVE BEEN HEARING FROM UPSTAIRS IS MOVING OF DIFFERENT THINGS IN THE MIDDLE OF THE NIGHT AROUND THIER KITCHEN AREA AS WELL AS OF PLAYING LOUD MUSIC IN THE MIDDLE OF THE NIGHT. LAST NIGHT MARCH 15TH, 2013 THE TENANTS IN 621 - 3 HAD LOUD MUSIC (SOUNDED LIKE ROCK N' ROLL MUSIC) ON FROM LIKE 8PM TO 3AM. FINALLY I DO UNDERSTAND THAT THEY CAN MAKE NOISE DURING THE DAY, BUT WHAT ABOUT THE MIDDLE OF THE NIGHT? I DON'T UNDERSTAND HOW THEY ARE GETTING AWAY WITH NOISE IN THE MIDDLE OF THE NIGHT. I LOOKED AT THE LEASE AND READ IT UP AND DOWN ABOUT NOISE VIOLATION. BTW: ON THURSDAY OR FRIDAY OF THIS PAST WEEK I HEARD SOUNDS OF LIKE A PARTY GOING ON UPSTAIRS, BUT I AM NOT SURE. HOWEVER IT WAS COMING FROM APARTMENT 621 - 3. I NEED MY SLEEP FIRST OF ALL BECAUSE I GO TO WORK DURING THE DAY. WHEN I WATCH LIKE A MOVIE OR WHATEVER ON MY COMPUTER I ALWAYS USE EAR PHONES, BUT IF I HAVE TO USE EAR PHONES WHEN I WATCH MY MOVIES OR PROGRAMS THEN HOW COME THEY MAKE ALL THE NOISE THEY WANT? SO LIKE I SAID WHEN I HAVE TO GET UP FOR WORK I NEED A GOOD NIGHTS REST. SO I WOULD APPRECIATE IT IF SOMETHING COULD BE DONE. ME AND MY PARENTS ENJOY IT HERE. IN MY OPINION THE TENANTS IN 621 - 3 ARE GOING AGAINST THE LEASE. I CALLED THE POLICE OVER AND OVER, BUT THEY DID NOT DO ANYTHING. I TOLD THE PROPERTY MANAGER OVER AND OVER, BUT THAT DID NOT HELP EITHER. I TALKED TO AN ATTORNEY AND THAT DID NOT SOLVE ANYTHING. I EVEN TRIED TO LET THE TENANTS KNOW THAT THE NOISE WAS TOO LOUD IN THE MIDDLE OF THE NIGHT AND STILL IT DID NOT HELP. SO NOW ME AND MY PARENTS ARE RUNNING OUT OF OPTIONS. THE ONLY OPTION LEFT FOR ME TO DO IS FILE A LAWSUIT AGAINST THE TENANTS WHO LIVE IN APARTMENT 621 - 3, BUT I WANT TO SEE IF ANYTHING WILL GET DONE FIRST. THE ADDRESS OF THE UPSTAIRS TENANTS ARE: 621 TURTLE CREEK NORTH DRIVE APARTMENT 3 INDIANAPOLIS INDIANA 46227 AND THEIR NAME IS STEVE AULER.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Mar 28, 2013 98.193.49.109 Explain why you can't accept / Offer Alternative Resolution.


INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Oct 30, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Oct 29, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Mar 28, 2013 Landlord Second response dead-line April 04, 2013 has been set for complaint 23-1431

SYSTEM Mar 28, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Mar 26, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 25, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Mar 26, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 18, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 24, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1431 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 18, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1431.

SYSTEM Mar 18, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Mar 18, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Mar 18, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Mar 18, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 16, 2013 Complaint 23-1431 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.