Landlord Complaint Record: #23-1433

Korman at the Woods    |    Sherri Hogan    |    Ambler    ,    Pennsylvania 19002    Landlord Complaint 23-1433


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CASE CLOSED FORCE REQUIRED Jun 19, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1433 Filing Date : Mar 16, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 22, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Sherri Hogan RENTER : Kept Private
Property Name : Korman at the Woods      
Address : 1410 E Butler Pike Address : Kept Private
City, State - Zip : Ambler, Pennsylvania - 19002. City, State - Zip : Ambler, Pennsylvania - 19002.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Failure to address bedbug infestation
Fair Resolution according to renter :
  1. Waive rent for each day the tenant is unable to occupy the unit.
  2. Immediately heat-treat unit and all adjacent units
  3. Pay all associated costs including RPA fee
  4. Hire a professional to perform weekly inspection in my unit and all adjacent units until there are no findings.
  5. Hire a professional to perform monthly inspection with K9 scent unit until there are no findings.

RENTAL DETAILS
Address               :   1213 W. Lincoln Drive
City, State - Zip   :   Ambler, Pennsylvania - 19002.

COMPLAINT DETAILS (from renter)

There is a bedbug infestation in my apartment. I have reported this, and the landlord is aware of current infestation in two adjacent units, but I am scheduled for an inspection rather than immediate treatment. On the same day as my inspection, two adjacent apartments will be heat-treated due to known bedbug infestation. The landlord has told me that one of these units is infested, but the tenants report that she has known about both units for several weeks. She did not inform me of the infestation until one of these tenants had already been forced to vacate due to the infestation. Per one of the same tenants. he had a bedbug infestation approximately 5 months ago, the landlord had it treated with spray, and it returned. At that time, the landlord did not inform me of the risk, nor perform an inspection of my apartment. Approximately two weeks ago she finally had my apartment inspected, and nothing was found. However, this was a visual inspection during the day, which is not an effective method. I feel my complaint to the landlord is not being taken seriously. I feel the landlord is attempting to conserve costs and keep the problem quiet, rather than taking appropriate action to ensure it does not affect other tenants.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Jun 19, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Mar 26, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 25, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Mar 26, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Mar 18, 2013 (1) I share a carpeted entrance with the other two infested units, and this area has not been treated or so much as vacuumed to prevent the spread of infestation, including after I brought this up to the landlord on 15 March 2013. To anyone who understands bedbug infestation, this is negligent. (2) The adjacent tenant tells me, regarding the infestation he experienced in October, that the landlord had it treated with chemicals, which is well known to be an inferior method to heat-treating. It seems extremely likely to me that a recurrence in exactly the same place shortly thereafter, in the winter months, and now in two adjacent units, is not a new infestation, but in fact a continuing spread of this one the landlord failed to take seriously in October. I find it highly questionable that no effort was made to ensure the infestation had not spread to other units at that time, and that I was not notified. In all this time, I could have been monitoring for signs and taking action to prevent the problem from spreading. I would compare this to a doctor treating someone with a contagious and persistent disease, and then neglecting to notify or examine the people who have been sitting next to him in the waiting room.
SYSTEM Mar 18, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Mar 18, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 24, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1433 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 18, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1433.
SYSTEM Mar 18, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 18, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 18, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 18, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 16, 2013 Complaint 23-1433 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.