Landlord Complaint Record: #23-1660

Spanish Ridge Apartment Home    |    Heather, Lucy    |    Las Vegas    ,    Nevada 89113    Landlord Complaint 23-1660


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1660 Filing Date : Apr 4, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Apr 6, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Heather, Lucy RENTER : Kept Private
Property Name : Spanish Ridge Apartment Home      
Address : 7340 w Russell rd Address : Kept Private
City, State - Zip : Las Vegas, Nevada - 89113. City, State - Zip : Las Vegas, Nevada - 89113.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Landlord is responsible for maintaining a habitable environment and should pay for the recommended bug treatment.

RENTAL DETAILS
Address               :   7340 w russel rd apt 2057
City, State - Zip   :   Las Vegas , Nevada - 89113.

COMPLAINT DETAILS (from renter)

I recently moved to Spanish ridge February 1st, I complained by March of bug bites and showed Heather the landlord a picture. She brushed me off and dismissed me claiming they were not bed bugs and gave me the run around. By April the problem had worsened and I asked for her to send pest control out, she then had them come out and the pest man said I did not have them. A week later I had received more bites and I actually caught a bed bug on the wall. I called Heather once again to have pest control come back out. This time pest control found evidence of bugs and suggested a $350 treatment. I explained to Heather I was not responsible for the bugs and had not had them in my previous residence. I also explained they were not on or inside my bed, but in the kitchen and on the walls. The pest man can confirm all this. She was not accommodating or understanding, but instead accused me of bringing bugs everywhere I go and explained that when I visited her office they had to immediately spray the chair I sat in to prevent further infestation. I am insulted by her lack of empathy and I really do not appreciate her attitude toward the whole situation. I've done lots of research on bed bugs and am fully aware of how they operate so for her to speak to me in such a manner is revoking.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Apr 14, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 14, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1660 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1660.
SYSTEM Apr 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Apr 6, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Apr 6, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Apr 6, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 4, 2013 Complaint 23-1660 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.