Landlord Complaint Record: #23-1966

Helen Gunter    |    Tucker    ,    Georgia 30084    Landlord Complaint 23-1966


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1966 Filing Date : May 5, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 5, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Helen Gunter RENTER : Kept Private
Property Name :      
Address : 4732 Sterling Acres Ct Address : Kept Private
City, State - Zip : Tucker, Georgia - 30084. City, State - Zip : Stone Mountain, Georgia - 30083.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund $500.00 deposit

RENTAL DETAILS
Address               :   1050 Casa Dr
City, State - Zip   :   Clarkston, Georgia - 30021.

COMPLAINT DETAILS (from renter)

On April 29th 2013 my husband and I met with Helen Gunter to view the property at 1050 Casa Dr. in Clarkston, GA. Mrs. Gunter Stated that she would rent the house for 700.00 dollars and a 500.00 dollar security deposit. She asked If we can do the application and she will have everything checked out the following day when we were to give her the deposit if everything goes thru. On April 30th Mrs. Gunter called me and my husband and left a message stating that my current landlord said that we have to give a 60 day notice. I told Mrs. Gunter that my lease would be up June 1, 2013 thats when we wanted to move she stated that was ok and. I also asked did she check evrything on app and she stated yes and when can we meet her with security deposit. I told her in a hour and a half. Mrs. Gunter met me and my husband at the Texaco which is the gas station up the street from the rental. Before giving Mrs Gunter the money order of 500.00 I asked her again were we approved for the house Mrs. Gunter stated yes. I also asked her after I received the receipt and seen that it said non refundable what does that mean. Mrs Gunter stated thats only if we were to back out of the agreement and not choose to move in. She stated that the deposit is refundable if her and her boss back out but she don't see that happening. She stated that we had the house and we were to pay her the full amount rent on June 1st and sign lease. The same day about 4 to 5 hours later Mrs. Gunter stated on my voice message that she was sorry that her boss said that since we didnt have a lawn mower and they couldnt furnish a fridge she would give us our money back when the money order clear in her account. It has been three days and Mrs. Gunter refuse to return any of our money. She stated that she would refund 400.00 dollars and I accepted then she said that she would send it and she hasn't. She will not return phone calls or give us our money. She sent a letter stating that the application was denied so she kept our deposit. Can someone please help my husband and I with this situation. I really do not want to take this to court as I stated with her but she will not cooperate.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 13, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 12, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 13, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 5, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 11, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1966 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 5, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1966.
SYSTEM May 5, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM May 5, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM May 5, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM May 5, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 5, 2013 Complaint 23-1966 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.