Landlord Complaint Record: #23-1971

The Reserve at Forest Hills    |    Blue Ridge Companies    |    Wilmington    ,    North Carolina 28403    Landlord Complaint 23-1971


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1971 Filing Date : May 5, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 6, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Blue Ridge Companies RENTER : Kept Private
Property Name : The Reserve at Forest Hills      
Address : 361 Darlington Ave Address : Kept Private
City, State - Zip : Wilmington, North Carolina - 28403. City, State - Zip : Durham, North Carolina - 27704.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Refund of my deposit $962 and first months rent $868.91

RENTAL DETAILS
Address               :   329 Darlington Ave Apt 107
City, State - Zip   :   Wilmington , North Carolina - 27704.

COMPLAINT DETAILS (from renter)

I moved into the Reserve at Forest Hills on Saturday May 4th, 2013. On Sunday May 5th, 2013 I discovered multiple bite marks and rashes on my neck, upper back, lower back, and hip. Upon walking into the apartment for the first time I was unsettled by the musty smell, however, after further investigations of bed bugs and their signs and symptons I now recognize that the foul musty odor was a sign of a bed bug infestation. I behind left behind all my clothes, brand new blow up mattress, new memory foam pillow, and my blankets in fear of spreading any infestation any further. I am out roughly $3000 to $4000 dollars after one day of living in this apartment! I am currently filing this complaint in a hotel down the road.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Oct 26, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 14, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 14, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 6, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM May 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1971 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1971.
SYSTEM May 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM May 6, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM May 6, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM May 6, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 5, 2013 Complaint 23-1971 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.