Landlord Complaint Record: #23-2027

Norstar Apts    |    Norstar Apt, LLC    |    Liverpool    ,    New York 13088    Landlord Complaint 23-2027


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2027 Filing Date : May 9, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Norstar Apt, LLC RENTER : Kept Private
Property Name : Norstar Apts      
Address : 4784 Norstar Blvd Address : Kept Private
City, State - Zip : Liverpool, New York - 13088. City, State - Zip : Liverpool, New York - 13088.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breech of Agreement Inhabitability (Bed bug infestation)
Fair Resolution according to renter :
  1. Norstar Apt to pay for extermination costs.

RENTAL DETAILS
Address               :   4825 Norstar Blvd Apt 302
City, State - Zip   :   Liverpool, New York - 13088.

COMPLAINT DETAILS (from renter)

Bed bugs have been discovered in our apartment, it was promptly brought to the attention of the apt bldg management. They had an exterminator respond a few days later and treat our apartment. We were told they would have to treat apartment 3 or 4 times. We were then informed that we would have to pay the exterminating fees as they felt we were the source of the bed bugs. There were people in another bldg that have also had bed bugs and this is not an isolated incident. We do not feel that we should be responsible for this cost as we have not had any issues with this in the past year. In addition, if the exterminating is not successful, we feel that we should be allowed to vacate our apartment immediately without charge to us or loss of our security deposit. Bottom line, Norstar Apts should pay the exterminating fees and rectify this public health issue.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 12, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM May 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2027 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2027.
SYSTEM May 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM May 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM May 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM May 12, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 9, 2013 Complaint 23-2027 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.