Landlord Complaint Record: #23-2253

Glenbrook Apts. ( Summit Real Estate Mgnt )    |    Shelley c.( cant read last name)    |    Beaverton    ,    Oregon 97008    Landlord Complaint 23-2253


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2253 Filing Date : Jun 9, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Shelley c.( cant read last name) RENTER : Kept Private
Property Name : Glenbrook Apts. ( Summit Real Estate Mgnt )      
Address : 12015 SW Walden Ln Address : Kept Private
City, State - Zip : Beaverton, Oregon - 97008. City, State - Zip : TIGARD, Oregon - 97223.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Excessive Water Leak Issue
Fair Resolution according to renter :
  1. 1) not owe balance due ( except carpet and cleaning fee totalling $175.00 )

RENTAL DETAILS
Address               :   11866 SW WINDMILL DR
City, State - Zip   :   BEAVERTON, OR - 97008 7039.

COMPLAINT DETAILS (from renter)

I had lived here for 3yrs and 9 months. No probs,great team except for some water leaks every fall that were always fixed. This last fall, the leaks came but were more severe than before. During severe rain, it filled a 5gal bucket (provided by maintenance)over 3day span several times.I filed a repair order( that was serviced) BUT, my staying in the apt,which was now month to month,was contingent upon them stopping leaks AND replacing damp,warped sheetrock. After a week, the roof repair hadnt fixed the worst one and they had just patched and painted over the leaks. During this time I had offered to move apts and asked them to call me about resolving this.No response, so I stopped by the office. They had no intention of fixing the water damage or leak ,so just asked them if I could walk away from the month to month lease. Shelley said they were holding me to a 30 day notice( after ignoring my calls). I cleaned the apt(was refunded deposit),turned in my keys...apt was still leaking 5 gal of water as of day I moved out. Unfortunately,photos were on my sons Iphone,which has since been stolen. Leaks are referenced on my "intent to vacate" form.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jun 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jun 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2253 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2253.
SYSTEM Jun 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 12, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 9, 2013 Complaint 23-2253 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.