Landlord Complaint Record: #23-2298

Renaissance at Uptown Orange    |    Stephanie Catanach    |    Orange    ,    California 92868    Landlord Complaint 23-2298


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2298 Filing Date : Jun 14, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jun 25, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Stephanie Catanach RENTER : Kept Private
Property Name : Renaissance at Uptown Orange      
Address : 3063 w. chapman ave. Address : Kept Private
City, State - Zip : Orange, California - 92868. City, State - Zip : orange, California - 92868.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Negligence to correct noise violations
Fair Resolution according to renter :
  1. 1. To be reimbursed for RPA fees, 2. To be refunded for money lost due to situation not being handled.

RENTAL DETAILS
Address               :   3063 W CHAPMAN AVE APT 2112
City, State - Zip   :   ORANGE, CA - 92868 1740.

COMPLAINT DETAILS (from renter)

Have made several complaints about neighbors violating the noise policy in leasing agreement. Landlord has not taken the action necessary to put a stop to the noise and constant disturbance we experience.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Oct 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jun 25, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 02, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2298 is pending final notice and response from landlord.
SYSTEM Jun 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jun 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jun 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2298 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2298.
SYSTEM Jun 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 15, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 15, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 14, 2013 Complaint 23-2298 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.