Landlord Complaint Record: #23-2326

Cynthia A. Bender    |    Akron    ,    Ohio 44308    Landlord Complaint 23-2326


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2326 Filing Date : Jun 18, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Aug 5, 2013
This letter was posted to the tenant on 8-5-13
upload Kept Private Renter Jul 29, 2013
Traps with bedbugs
upload Kept Private RPA Mailing Center Jun 21, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Cynthia A. Bender RENTER : Kept Private
Property Name :      
Address : 333 S Main St #702 Address : Kept Private
City, State - Zip : Akron, Ohio - 44308. City, State - Zip : cuyahoga falls, Ohio - 44221.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refuse to treat Bed Bugs issue
Fair Resolution according to renter :
  1. Treat bed bugs issue at their own expense. Have a professional do the work.Reimburse for RPA Fees

RENTAL DETAILS
Address               :   1015 HOWE AVE APT 10
City, State - Zip   :   CUYAHOGA FLS, OH - 44221 5170.

COMPLAINT DETAILS (from renter)

I and my husband have lived in this unit for the last 9 months and have never had bed bugs until a month ago where I started developing a rush. I asked around and learned that it could be bed bugs. Two nights ago, we found one bed bug wondering on my pillow. The next moorning, I called Crossroads management with confidence and no shame because I know it is not my fault. Two very rude ladies on phone told me staight out "It is you who brought them in, and you will be charged more than $400 or you can do it on your own. Wowww, they showed no concern about the issue eventhough it is serious. I am confident that bed bugs came from other units because my bedroom window's outside cover is broke, and I keep the window open at night. I must add, it is just me and my husband living here.We have no visitors. We didn't travel or stay anywhere latelly. I will call the city today and I filed this complaint too.

LANDLORD / TENANT RESPONSES (5)
From Date IP Address Response
Renter Aug 5, 2013 107.202.56.61 I don't have $500 or more right now handy for the treatment. I was mislead by management because they said that they will figure out a solution but unfortunately they are refusing to work with me or accommodate my lack of cash in these difficult economic times. If I had the money I would not even bother complain or make a big deal of it. I would just pay and keep my mouth shut but unfortunately I don't the money right now. My apartment is super clean as it is only me and my husband living there. I have never experienced bedbugs in any of my previous appts and I don't know where they came from.
Renter Aug 5, 2013 107.202.56.61 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 5, 2013 99.18.191.70 Offer an Alternative Resolution.
Renter Jul 29, 2013 107.202.56.61 1.I went this morning to pay my rent at crossroads management and also to remind the maintenance department that it has been more than three weeks since the maintenance guy told me and my husband that he will be to check and see if they trapped any bed bugs. The receptionist took my number and said they will call me. The minute I got home, Cindy ( a manager or something) called me and very arrogantly said I need to take the traps with the bed begs to her office and started attacking me about me going to the office and complaining. First, I went to the office to pay my rent because I don’t have time on the first. So, since I was there, I mentioned the issue to the receptionist. After she said to bring the traps, told “Cindy” over the phone and I quote” Can I please ask you a question?” She said “NO”and hung up. She was talking down to me as I was a no body who lives in a poor area and a cheap apartment. I felt belittled, humiliated, and discriminated against. Discrimination is a serious matter that can lower someone’s self-esteem. I feel helpless.
Renter Jun 25, 2013 107.202.56.61 The first thing they ask when you call Crossroads is your name and especially the unit number you are calling about. So, the first thing I gave them is my building address and my unit number and the girl answering the phone even wrote it down so she can put in a maintenance request. So this whole thing about not having my info is just a lie. Also, when both ladies attacked me and said I brought bed bugs to the unit myself I explained very CLEARLY that I have never had this issue in my previous apartments. It is JUST ME AND MY HUSBAND LIVING in the unit for the past 9 months. I said again very CLEARLY that I noticed a homeless man living in one of the units on the top floor and that it might be him bringing bed bugs to the building. IF YOU LISTNED BEFORE ACCUSING ME, I HAVE NEVER SAID THAT THERE IS A HOMELESS MAN LIVING IN MY APPARTMENT. I am not surprised by all this misunderstandings because they are so distracted and under trained in that office that they make all these mistakes like misplacing rent money several times, and clearly a lack of unified communication. Since you got all this "HOMELESS MAN IDEA" wrong, I just want you to treat the issue please.
Renter Jun 25, 2013 107.202.56.61 Explain why you can't accept / Offer Alternative Resolution.
Landlord Jun 25, 2013 99.18.191.70 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 25, 2013 The case has received a disposition of: 'Unresolved' Neither party was able to reach an agreement or resolution.
SYSTEM Aug 5, 2013 New file uploaded by Landlord.
SYSTEM Jul 29, 2013 New image uploaded by Tenant.
SYSTEM Jun 21, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jun 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2326 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2326.
SYSTEM Jun 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 21, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 21, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 21, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 18, 2013 Complaint 23-2326 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.