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CASE CLOSED |
RESOLVED |
Jun 26, 2013 |
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RENTAL DETAILS |
Address : 6633 Saltsburg Road Apt 308
City, State - Zip : Pittsburgh, Pennsylvania - 15235. |
COMPLAINT DETAILS (from renter) |
I lost power in my apartment on June 13, 2013 at 7:30 pm. I checked the breakers, none were flipped and the hall lights were still on. I immediately contacted the landlord and was told to call the power company despite the fact that the power was on in the hall. Duquesne Light told me that it had to be an internal problem and to contact the landlord, which I did, but did not receive a return call. Because we had no power, we also had no air conditioning and it was 90 degree out that day, and our apartment is on the third floor, which made it uninhabitable. As a result we had to spend the night at my in laws house. If we had not had nearby relatives we would have been forced to get a hotel.
My wife called them six different times the following day before they agreed to send an electrician who was to arrive at 6:30pm. He did not arrive until 7:15pm. He promptly discovered that the stove had flipped a breaker in the basement for my apartment. He restored power and retested to make sure the stove was at fault, and said he would call the landlord the next day. As a result of the power outage I lost at least $150 worth of food in my freezer and refrigerator.
It has been over a week now, and we have contacted the landlord at least 12 times, and they still have not even sent anyone to try to fix the stove or deliver a new one. My wife and I have been forced to eat out several nights due to the difficulty of preparing meals without a way to cook them. This is completely unacceptable.
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INVESTIGATING AGENT - REMARKS (9) |
Agent |
Date |
Response |
SYSTEM |
Jun 26, 2013 |
CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed. |
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SYSTEM |
Jun 26, 2013 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Jun 24, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 30, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2363 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jun 24, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2363. |
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SYSTEM |
Jun 24, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jun 24, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jun 24, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Jun 24, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jun 22, 2013 |
Complaint 23-2363 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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