Riverwood Apartment Homes    |    Paola Acuna    |    Indianapolis    ,    Indiana 46250    Landlord Complaint 23-2461

I was promised electric bills included in my rent when I moved in. I was reassured by the property manager repeatedly that this was true. Three months into my lease, I was billed for three months of backed electricity payments. Not only did the property manager act like she had no idea what I was talking about, but she also shut down any discussion of the matter. For months, we did not have maintenance staff present for months. As a result, I had to wait 3 days to fix my furnace this Spring. My lease itself has the old tenants names on it, thus making it invalid. Most recently, IMPD attempted to contact anyone from the complex for a domestic dispute call, and no one answered the emergency line. Repeatedly. Paola is apparently fed up with my complaints and refuses to help any further. She will not discuss any issues with me, and before hanging up the phone on me, I was told that she "doesn't get paid enough" to deal with me and my problems. I do not believe such a lack of professionalism should be tolerated. Also, her assistant or leasing officer called Paola in front of me and began bantering with her about me in Spanish. I speak Spanish, and they were not saying nice things. This was completely rude, out of line, and unacceptable for a business.