Landlord Complaint Record: #23-2553

Schuler Group    |    Betty Schuler    |    Omaha    ,    Nebraska 68164    Landlord Complaint 23-2553


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2553 Filing Date : Jul 22, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 23, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Betty Schuler RENTER : Kept Private
Property Name : Schuler Group      
Address : 13516 Hillsborough Drive Address : Kept Private
City, State - Zip : Omaha, Nebraska - 68164. City, State - Zip : Lincoln, Nebraska - 68508.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Failure to provide lease
Fair Resolution according to renter :
  1. Provide signed copy of rental agreement, return 3 days back rent, return deposit of $425

RENTAL DETAILS
Address               :   805 S 18TH ST APT 5
City, State - Zip   :   LINCOLN, NE - 68508 3418.

COMPLAINT DETAILS (from renter)

I was told I had broken the terms of the rental agreement, but one was never provided to me. I've asked five times as of July 22 for one to be provided. Also unlawful entry by building manager's fiancé, 'emergency' entrance to address plumbing issue reported 19 months earlier, and an unrepaired chandelier left for 13 days as of July 22.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Oct 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 30, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 29, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 30, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 22, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 28, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2553 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 22, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2553.
SYSTEM Jul 22, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 22, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 22, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Jul 22, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 22, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 22, 2013 Complaint 23-2553 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.