Landlord Complaint Record: #23-2574

Shannon McGarvey    |    Wappingers Falls    ,    New York 12590    Landlord Complaint 23-2574


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CASE CLOSED RESOLVED May 5, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-2574 Filing Date : Jul 25, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 28, 2013
This petri dish was placed in our living room on 7/25/2013. It incubated for 72 hours. As you can see there is mold growth in the petri dish, it will be sent to the lab for further analysis
upload Kept Private Renter Jul 28, 2013
This petri dish was placed in our bathroom on 7/25/2013. It incubated for 72 hours. As you can see there is mold growth in the petri dish, it will be sent to the lab for further analysis
upload Kept Private Renter Jul 28, 2013
This petri dish was placed in our bedroom on 7/25/2013. It incubated for 72 hours. As you can see there is mold growth in the petri dish, it will be sent to the lab for further analysis
upload Kept Private RPA Mailing Center Jul 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Shannon McGarvey RENTER : Kept Private
Property Name :      
Address : 1 Chelsea Ridge Mall Address : Kept Private
City, State - Zip : Wappingers Falls, New York - 12590. City, State - Zip : Wappingers Falls, New York - 12590.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Sewage Back-Up
Fair Resolution according to renter :
  1. Hire a licensed and insured, professional sewage company to make sure this problem is resolved at your expense.
  2. Hire an environmental clean up crew to come in and clean up at your expense.
  3. Give us another unit while our apartment is being sanitized at your expense.

RENTAL DETAILS
Address               :   3C Surrey Lane
City, State - Zip   :   Wappingers Falls, New York - 12590.

COMPLAINT DETAILS (from renter)

My husband and I moved into Chelsea Ridge on 6/1/2013. We had two sewage back-ups one on 7/16/2013 and the other on 7/20/2013. We were not satisfied with how this problem was taken care of. I had raw sewage all over my apartment, tarps were not put down from the bathroom to my front door while maintenance walked in and out of my apartment, the toilet was taken off the floor and carried through my apartment outside, again on exposed carpet. Maintenance used a 32 oz bottle of Spray Nine and a roll of paper towels to clean up the sewage, this is not sufficient to clean up a sewage back up. Maintenance also steam cleaned our carpets with the same vacuum nozzle they used to suck up the dirty sewage water. We had human waste smeared all over our light switches and the underside of our toilet bow, our tub was also splattered with human waste, as was the baseboard of the vanity. This is a health hazard. I have reported Chelsea Ridge to the BBB, EPA, Dutchess County Department of Health, and the Housing Action Coalition. A letter is being sent by certified mail to the property manager detailing the problem and our concerns, and what we need to have done.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Landlord Aug 2, 2013 75.99.200.10 Offer an Alternative Resolution.
Renter Aug 1, 2013 173.62.106.125 1.We had the Dutchess County Department of Health, health inspector, Adam Berry come in a do an inspection. He will be following up with neighbors and also accessing maintenance records at Chelsea Ridge to see if this has been an ongoing issue.
Renter Jul 28, 2013 173.62.106.125 1.My husband and I have been experiencing headaches, fatigue, and stuffy noses. As a nurse I have researched problems with mold and I went as far as to buy mold test kits. What grew on these petri dishes was astonishing. I will be sending these specimens off to the lab. Not only do we have a sewage problem, we know have a mold issue that the landlord is supposed to fix. I will provide images.

INVESTIGATING AGENT - REMARKS (16)
Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Jul 28, 2013 New image uploaded by Tenant.
SYSTEM Jul 28, 2013 New image uploaded by Tenant.
SYSTEM Jul 28, 2013 New image uploaded by Tenant.
SYSTEM Jul 27, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jul 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2574 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 27, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Chelsea Ridge Apartment Homes, Solomon Group
1 Chelsea Ridge Mall
Wappingers Falls, New York 12590

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42013687
SYSTEM Jul 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2574.
SYSTEM Jul 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jul 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Jul 27, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 25, 2013 An email confirmation was sent to the tenant at 07-25-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 25, 2013 An email confirmation was sent to the tenant at 07-25-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 25, 2013 CONFIRMATION OF COMPLAINT: A complaint about Sewage Back-Up has been filed pertaining to 23-2574 or Chelsea Ridge Apartment Homes, Solomon Group located in Wappingers Falls, New York 12590. Case is pending mailing confirmation.
SYSTEM Jul 25, 2013 Complaint 23-2574 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.