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CASE CLOSED |
MEDIATION REFUSED |
May 5, 2014 |
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RENTAL DETAILS |
Address : 2915 EMBASSY ROW UNIT 1407
City, State - Zip : INDIANAPOLIS, IN - 46224 2906. |
COMPLAINT DETAILS (from renter) |
I've recently noticed that I have bed bugs in my townhome. I got on the internet and investigated some home remedies and purchased some DE( which is natural substance to kill bed bugs)and a steamer. Before, attempting to exterminate the problem myself I notified my landlord. They had the apartment inspected and made an appointment to start treating them without even notifying me. I had to call them and that's when I was informed that they would be coming out on that Friday. I had contacted them on a Wednesday and didn't receive the information to make preparations until that Thursday evening. They came and exterminated that Friday and said that they needed to come back two more times; and that also the treatment that they were doing doesn't guarantee that they will not come back because only extreme heat or cold temperatures can kill the eggs. My property manager had also informed me that I would be responsible for the cost of the three treatments because she stated I brought them to their property or one of my guests most of brought them in. She stated they were not in the units next to me so it’s not their issue(which I never rec'd proof of that). I already had one treatment and I am trying to cancel the rest because I can't afford to pay for a service that doesn't guarantee the removal of these pest. The landlord will not cancel the treatments and insist that it’s my responsibility. I really need some guidance on how to move forward with this issue. Should I have to pay for a service that will not guarantee that they will be gone.I have ead over the lease and doesn't specify whou would be responsible for issues like this... Please Help!!
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INVESTIGATING AGENT - REMARKS (12) |
Agent |
Date |
Response |
SYSTEM |
May 5, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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SYSTEM |
Aug 17, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Aug 17, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Aug 9, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 15, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2667 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Aug 9, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Wendy Grable
6363 Hollister Drive indianapolis, Indiana 46224
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42024373 |
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SYSTEM |
Aug 9, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2667. |
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SYSTEM |
Aug 9, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Aug 9, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Aug 7, 2013 |
An email confirmation was sent to the tenant at 08-07-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Aug 7, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about Extermination Fees has been filed pertaining to 23-2667 or Wendy Grable located in indianapolis, Indiana 46224. Case is pending mailing confirmation. |
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SYSTEM |
Aug 7, 2013 |
Complaint 23-2667 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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