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CASE CLOSED |
FORCE REQUIRED |
Oct 25, 2013 |
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RENTAL DETAILS |
Address : 418 Merrimac TRL APT10
City, State - Zip : WILLIAMSBURG, Virginia - 23185. |
COMPLAINT DETAILS (from renter) |
According to Virginia Residential Landlord and Tenant Act,
Deductions from Deposit. The landlord may keep part or all of the deposit to pay for:
a) damages beyond normal wear and tear; or
b) rent owed, plus reasonable late charges specified in lease; or
c) other damages provided for in the lease.
In our case, the manager admitted in the emails there is no damage on the walls, they just want to charge a $250 basic painting fees to repaint the whole apartment. In the inspection report , there were only some minor scuffs of the paint listed which is considered to be normal wear and tear in common practice. Besides, we have lived in the apartment for more than two years, the painting they need is just a routine work after tenants move out of an apartment, There is no reason to put the painting charge on us.
As for the vertical blinds, The condition of the vertical blinds on the move out inspection form (item 'Blinds' in living room) was OK, ( in fact, everything on the inspection form was 'OK' except for minor scuffs on the wall), I am wondering where this replacement charge comes from. We don't think they can charge the fees because they just want a new one.
We tried to directly communicated with the manager to settle the dispute of these charges, but the manage seemed not interested to talk to us and gave us the number
of Rental Protection Agency, So we think it is fair for us to get reimbursement for the $35 RPA fees.
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INVESTIGATING AGENT - REMARKS (14) |
Agent |
Date |
Response |
SYSTEM |
Oct 25, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Aug 29, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Aug 29, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Aug 21, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 27, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2745 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Aug 21, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Charles Chason
416 Merrimac Trail Apt 5 Williamsburg, Virginia 23185
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42033422 |
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SYSTEM |
Aug 21, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2745. |
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SYSTEM |
Aug 21, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Aug 21, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Aug 20, 2013 |
New file uploaded by Tenant. |
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SYSTEM |
Aug 20, 2013 |
New file uploaded by Tenant. |
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SYSTEM |
Aug 20, 2013 |
The RPA server has sent an initial email complaint notice to Charles Chason 23-2745 concerning the Complaint filed by the tenant: Deposit Problems. The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Aug 20, 2013 |
An email confirmation was sent to the tenant at 08-20-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Aug 20, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems has been filed pertaining to 23-2745 or Charles Chason located in Williamsburg, Virginia 23185. Case is pending mailing confirmation. |
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SYSTEM |
Aug 20, 2013 |
Complaint 23-2745 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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