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CASE CLOSED |
FORCE REQUIRED |
Oct 25, 2013 |
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RENTAL DETAILS |
Address : 11810 Algonquin #171
City, State - Zip : Houston, Texas - 77089. |
COMPLAINT DETAILS (from renter) |
When we moved into this apt the first day the next door neighbor was moving out and warned us of bedbugs. However since lease was signed there was little we could do. In Feb 2013 my daughter started having numerous bites on her. All our animals were checked out and the vet found nothing on them, and suggested that we could have a bedbug infestation since he found bites but no fleas/mites ect on the pets. My daughter started sleeping on the couch downstairs and her bites cleared. In June 2013 in my upstairs bedroom I started getting bit as well. By the end of July I looked like I had a disease I had so many bites. We finally found a bug and when we looked on the internet discovered it was indeed a bedbug. Our lease was up in August, I gave notice on July 13th 2013 I was moving. During the process of moving we found the infestation was so bad, my daughter's bed and frame, my bed and frame, all our bedding, pillows, couches (sectional), clothing from my daughter's room, some clothing of mine that was packed away on the floor of the master bedroom closet. So far, this has cost me approximately 2500 dollars for replacement items and antibiotics for my bites (including doctors' visit). I did not pay rent from August 1, 2013 to when we moved out on August 11th, 2013. I will agree to pay that rent but I do want to be fully compensated for my losses as I am sure that this apt complex did not disclose a bed bug infestation to me or any other tenant in that complex. I feel that this was very deceptive, and on purpose--therefore I feel like I deserve compensation. Please note as well, I paid my rent ON TIME every month but one, was a quiet tenant and caused no disruptions. I am a single mom with only one income for my daughter and myself and these were expenses I could not afford.
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INVESTIGATING AGENT - REMARKS (13) |
Agent |
Date |
Response |
SYSTEM |
Oct 27, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
Oct 25, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Sep 1, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Sep 1, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Aug 24, 2013 |
CERTIFIED MAILING: This case is being sent via USPS Certified Mail: A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice. |
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SYSTEM |
Aug 24, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 30, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2755 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Aug 24, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Billie-manager (no last name available)
11810 Algonquin Houston, Texas 77089
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42036818 |
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SYSTEM |
Aug 24, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2755. |
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SYSTEM |
Aug 24, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Aug 24, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Aug 22, 2013 |
An email confirmation was sent to the tenant at 08-22-2013 22:30:26. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Aug 22, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about Beg Bug Infestation Losses has been filed pertaining to 23-2755 or Billie-manager (no last name available) located in Houston, Texas 77089. Case is pending mailing confirmation. |
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SYSTEM |
Aug 22, 2013 |
Complaint 23-2755 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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