Landlord Complaint Record: #23-2756

Cedar Trace Apartments    |    Virginia Cummings    |    Greensboro    ,    North Carolina 27407    Landlord Complaint 23-2756


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2756 Filing Date : Aug 22, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 24, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Virginia Cummings RENTER : Kept Private
Property Name : Cedar Trace Apartments      
Address : 2002 Cedar Fork Drive Address : Kept Private
City, State - Zip : Greensboro, North Carolina - 27407. City, State - Zip : Greensboro, North Carolina - 27407.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Pest Control Issue
Fair Resolution according to renter :
  1. No charge

RENTAL DETAILS
Address               :   3802 West Ave Apt A
City, State - Zip   :   Greensboro, North Carolina - 27407.

COMPLAINT DETAILS (from renter)

I had received a letter from my apartment community a couple of months ago or so saying they would be coming into my apartment to do an inspection. I was not home but my daughter was home. They brought in a dog and said everything was okay, according to my daughter.. I had also received a letter maybe a month after that stating someone may come out to look again but no one came. A month or so later, I received an email stating that pest control would be coming to my apartment home last minute to do an inspection with a dog. The next day, they said that I had bedbugs and that they would be treating my apartment the next morning. I was shocked.I did not realize or was not aware of a problem. It dawned on me that I remembered pest control at the unit next to me. They had hoses and other equipment going into the apartment.I suspect their were bed bugs in the apartment. I know they had a roach problem because they were getting into my unit. I contacted my leasing office when I noticed a problem with roaches. I found out they had roaches after the tenants moved out of the apartment. Pest control had been treating my unit but it did not seem to be working until the tenants moved out next door to me. My question is, am I legally responsible for the bill? My apartment complex charged me for the bed bug extermination. They charged me $275 for the inspection and over $900 for the treatment. I don't think it is right. I don't feel I'm responsible for it. They put a letter in my door a couple of weeks later letting me no about the charges, saying it is not covered under their contract with the pest control vendor. This vendor is a regular in my community. I'm really upset that they did this to me. I feel cheated. I never even saw any proof that there was a problem in my unit.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 4, 2013 98.27.14.202 I'm having a hard time believing I'm legally responsible for this situation. It seems shady to me that you guys chose to come out to my apartment to inspect. I never had a complaint about bed bugs. You inspected my apartment prior to this inspection. You even sent out a second letter addressing residents about possible inspection. No one came out the second time. The third time was so unexpected and last minute. Why? I have not seen or been bitten by any bed bugs nor has my daughter. You should have notified me about this charge before treatment and provide proof of bed bug evidence, if I'm legally responsible. I consider myself to be a fair person. I completely understand that things happen. That's why I remained calm throughout the roach problem. I know the people who lived next to me had a problem. Perhaps, that's why that apartment is still vacant. I know the pest control people were over there a morning prior to those tenants moving out and whatever was going on had to deal with more than roaches. It was a lot of equipment and a lot of noise. I don't remember everything, but I was kind of wondering what was going on but brushed it off. Do you really expect me to write your property a check for over $1200.00 for something I was unaware of and not even shown any proof? Put yourself in my shoes and just think about it for a moment. For the record, I did speak to someone on your staff about this before reporting this situation. I was upset and thought this would be the best alternative to my complaint.
Renter Sep 4, 2013 98.27.14.202 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 31, 2013 98.27.22.231 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Sep 1, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 1, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2756 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 24, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Virginia Cummings
2002 Cedar Fork Drive
Greensboro, North Carolina 27407

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42036850
SYSTEM Aug 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2756.
SYSTEM Aug 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 24, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 22, 2013 The RPA server has sent an initial email complaint notice to Virginia Cummings 23-2756 concerning the Complaint filed by the tenant: Pest Control Issue. The email address was provided by the tenant at the time of filing.
SYSTEM Aug 22, 2013 An email confirmation was sent to the tenant at 08-22-2013 23:51:36. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 22, 2013 CONFIRMATION OF COMPLAINT: A complaint about Pest Control Issue has been filed pertaining to 23-2756 or Virginia Cummings located in Greensboro, North Carolina 27407. Case is pending mailing confirmation.
SYSTEM Aug 22, 2013 Complaint 23-2756 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.