Landlord Complaint Record: #23-2904

Preferred Property Management    |    Heather Ockenfels    |    Cedar Rapids    ,    Iowa 52402    Landlord Complaint 23-2904


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2904 Filing Date : Sep 12, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 14, 2013
9/13/2013 The Daily Iowan article on landlord injustice to tenants.
upload Kept Private Renter Sep 14, 2013
Page 9
upload Kept Private Renter Sep 14, 2013
Page 8
upload Kept Private Renter Sep 14, 2013
Page 7
upload Kept Private Renter Sep 14, 2013
Page 6
upload Kept Private Renter Sep 14, 2013
Page 5
upload Kept Private Renter Sep 14, 2013
Page 4
upload Kept Private Renter Sep 14, 2013
Page 3
upload Kept Private Renter Sep 14, 2013
Page 2
upload Kept Private Renter Sep 14, 2013
Page 1
upload Kept Private Renter Sep 14, 2013
This letter was sent to Stephanie Danielson originally and when a hand delivered copy disclosed she longer worked at PPM was then addressed to Heather Ockenfels, property manager.
upload Kept Private Renter Sep 12, 2013
charges sent to tenant
upload Kept Private RPA Mailing Center Sep 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Heather Ockenfels RENTER : Kept Private
Property Name : Preferred Property Management      
Address : 2333 Blairs Ferry Rd NE Address : Kept Private
City, State - Zip : Cedar Rapids, Iowa - 52402. City, State - Zip : Hiawatha, Iowa - 52233.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs, late rent fees, maintenance fees
Fair Resolution according to renter :
  1. Landlord pay for bedbug extermination
  2. Landlord waver rent penalties
  3. Landlord waver maintenance fee

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I have rented apartment for nearly nine years with no problems with rent or bedbugs. I believe the cost of extermination of bed bugs should be the landlords responsibility. I also believe the rent payment sent out for April 2013 ten days before the 1st of the month, twelve days with grace period; May 2013 sent out five days before the 1st of the month, seven days with grace period; August 2013 sent out six days before the 1st of the month, eight days with grace period, should have been ample time for rent to arrive in time. I do not understand nor have I ever heard of your charge for a maintenance fee. I believe that this inflated past due bill is your way of trying to force me out of the apartment so you may rent to someone else for a higher rent.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Nov 3, 2013 69.66.161.195 1.On October 29, 2013 I was informed that Preferred Property Management will no longer be the property management company for my apartment. Effective November 1st 2013, Eagle Property Management will manage my apartment. Apparently the owners of the property was just as displeased as the tenants were with PPM. PPM did little to nothing and their answer to things were not to respond as this case shows.
Renter Sep 16, 2013 69.66.161.195 1.It should be noted that landlords typically write "not responsible for pest removal" in the lease, however bedbugs are classified as parasites which means they can cause an unsafe living environment.

INVESTIGATING AGENT - REMARKS (22)
Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2904 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 15, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Heather Ockenfels
2333 Blairs Ferry Rd NE
Cedar Rapids, Iowa 52402

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42051399
SYSTEM Sep 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2904.
SYSTEM Sep 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 14, 2013 New image uploaded by Tenant.
SYSTEM Sep 12, 2013 New file uploaded by Tenant.
SYSTEM Sep 12, 2013 The RPA server has sent an initial email complaint notice to Heather Ockenfels Preferred Property Management concerning the Complaint filed by the tenant: Bedbugs, late rent fees, maintenance fees. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 12, 2013 An email confirmation was sent to the tenant at 09-12-2013 14:46:19. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 12, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bedbugs, late rent fees, maintenance fees has been filed pertaining to 23-2904 or Heather Ockenfels located in Cedar Rapids, Iowa 52402. Case is pending mailing confirmation.
SYSTEM Sep 12, 2013 Complaint 23-2904 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.