Landlord Complaint Record: #23-2935

Richdale Apartments    |    Andrew Spaulding    |    Omaha    ,    Nebraska 68114    Landlord Complaint 23-2935


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CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2935 Filing Date : Sep 16, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 1 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 16, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Andrew Spaulding RENTER : Kept Private
Property Name : Richdale Apartments      
Address : 10040 Regency Circle, Suite 200 Address : Kept Private
City, State - Zip : Omaha, Nebraska - 68114. City, State - Zip : La Vista, Nebraska - 68128.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landlord making us pay for Bed bug treatment
Fair Resolution according to renter :
  1. Pay only 50% of the total amount of $1700

RENTAL DETAILS
Address               :   
City, State - Zip   :   , 0 - .

COMPLAINT DETAILS (from renter)

We have always been good tenants and paid rent on time and have not caused any issues since we lived here.We were very surprised to see a little bug in our bed and looked online and found they looked like bed bugs. We acted promptly and let the landlord know about it so they can send a professional to check it out. We cooperated with prompt treatment and complied with everything to get the bed bug issue resolved. I guess in our lease there is a bed bug addendum saying tenant is liable for cost of treatment. The next door apartment has been vacant for almost a year now and the landlord is blaming us on spreading bed bug to both our and the next door apartment. The landlord has no proof that the infestation started from our apartment, it could have started from the other apartment tenants and slowly moved into our apartment and we recently discovered it. At this time we don't think we should be liable for the bed bug problem when its the duty of landlord to provide a livable condition to the residents. We have also not seen any proof that during the treatment they found any more bed bugs in our apartment.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Oct 14, 2013 66.87.129.231 1.Landlord is not willing to cooperate and work out a deal. They are still putting blame on tenant. We want to work out a deal but landlord is not willing to negotiate.

INVESTIGATING AGENT - REMARKS (31)
Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 14, 2013 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Oct 14, 2013 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Andrew Spaulding. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Oct 14, 2013 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Andrew Spaulding Richdale Apartments, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Oct 14, 2013 WARNING! The landlord; Andrew Spaulding, of Richdale Apartments Omaha, Nebraska 68114 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Oct 13, 2013 Email Reminder Sent: An email reminder has been sent to the landlord about today's deadline to respond to the tenant filed complaint.
SYSTEM Oct 13, 2013 RESPONSE DEADLINE DUE TODAY: Management has been provided with a final opportunity to respond to this complaint through bu 7:00PM today. Management has failed to respond to previously mailed written notices concerning this complaint.
SYSTEM Oct 6, 2013 Landlord Third response dead-line has been set for: October 13, 2013. This is the landlord / manager's last opportunity to respond to complaint case: 23-2935 .
SYSTEM Oct 6, 2013 3rd NOTICE: The RPA rarely sends out 3rd notices to landlords. A 3rd notice typically indicates that the landlord is unwilling to cooperate or refusing to cooperate. The 3rd Notice has been mailed and is expected to arrive within 3 days.
SYSTEM Oct 6, 2013 3rd Written Notice: The 3rd and final written notice has been printed, addressed and processed for delivery. USPS has confirmed acceptance of the notice which is in route for delivery. USPS Confirmation: 42054215
SYSTEM Oct 6, 2013 3rd Mailing Requested: At the time of filing the tenant requested a 3rd mailing should the landlord fail to respond. As per the tenant's request the RPA will be preparing one 3rd and final written notice which will be mailed to the landlord in hopes to resolve this complaint.
SYSTEM Oct 4, 2013 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Andrew Spaulding, Richdale Apartments failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Oct 4, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Oct 3, 2013 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Landlord making us pay for Bed bug treatment." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM Oct 3, 2013 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Sep 26, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: October 03, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2935 is pending final notice and response from landlord.
SYSTEM Sep 26, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Sep 26, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Sep 26, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Sep 24, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 23, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 24, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 23, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Andrew Spaulding in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Sep 23, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 17, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 23, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2935 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 17, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Andrew Spalding
10040 Regency Circle, Suite 200
Omaha, Nebraska 68114

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 17, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2935.
SYSTEM Sep 17, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 17, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 16, 2013 An email confirmation was sent to the tenant at 09-16-2013 21:09:33. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 16, 2013 CONFIRMATION OF COMPLAINT: A complaint about Landlord making us pay for Bed bug treatment has been filed pertaining to 23-2935 or Andrew Spalding located in Omaha, Nebraska 68114. Case is pending mailing confirmation.
SYSTEM Sep 16, 2013 Complaint 23-2935 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.