Landlord Complaint Record: #23-2964

FLEMINGTON ARMS    |    Manager    |    PROVIDENCE    ,    Rhode Island 02904    Landlord Complaint 23-2964


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED May 5, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-2964 Filing Date : Sep 20, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 9, 2013
Well The Landlord Sent me this there are no other dates on it i never received anything Telling me they were going to come up to spray again in my house supposedly the sent me notice . There is only on date on there. the date is on it... also he also sent me
upload Kept Private Renter Oct 9, 2013
Well The Landlord is Sent me this there are no other dates on it i never received anything Telling me they were going to come up to spray again in my house supposedly the sent me notice . There is only on date on there.
upload Kept Private RPA Mailing Center Sep 21, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Oct 1, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Manager RENTER : Kept Private
Property Name : FLEMINGTON ARMS      
Address : FLEMINGTON FIDELCO LLC C/O EICHLER REALTY 50 BENEFIT STREET PROVIDENCE Address : Kept Private
City, State - Zip : PROVIDENCE, Rhode Island - 02904. City, State - Zip : FLEMINGTON, New Jersey - 08822.
Phone : Kept Private Phone : Kept Private

COMPLAINT : BED BUGS LANDLORD KNOW OF THE ISSUE CAME TO MY HOUSE AND LOOK AROUND!!
Fair Resolution according to renter :
  1. FIX THE ISSUE

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I CALL THE LANDLORD ABOUT THE BEDBUGS IN MY HOUSE HE KNOCK ON MY DOOR AND HE SAY OH YOU HAVE BED BUGS ILL HAVE TO CHECK AND SEE SO THE ONLY THING HE DID IS LOOK AROUND THE APARTMENT HE NEVER EVEN LOOK FOR BED BUGS HE JUST SNOOP AROUND MY APARTMENT AND DID NOTHING

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Oct 10, 2013 68.45.122.243 Well i Got My first Treatment took like over a mouth to get someone here.. i'm on Housing Rental Assistance this guy get his money every month on the first.. i had to call housing to get someone here to Take care of the issue if it weren't for them i still have them here.. I have upload all The Proper Notice that i "actually" Got,In My Door Because the claim they send you things and you cant seem to tell them any different. The Manger fail to send me notice of any other date upload and attachment are as follows. I also have video of my house Tenant failed to properly prepare for the first treatment is a lie i have security video of my house and they Beg Bug Guy in my house and my house being ready. security video request if ask for Tenant does not keep apartment clean is a lie to i have live video of my house is clean.
Renter Oct 10, 2013 68.45.122.243 Accept Landlord's Resolution.
Landlord Oct 8, 2013 68.9.178.245 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (31)
Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Oct 10, 2013 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Oct 10, 2013 CASE REMAINS OPEN: The Complaint Case 23-2964 will remain open through 2013-10-02 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Oct 10, 2013 Digital Signature Accepted: As a legally binding agreement the landlord; manager, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Oct 10, 2013 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; manager has agreed to accept the tenant's purposed resolution. FIX THE ISSUE Management has agreed to complete this agreement by: 2013-10-02.
SYSTEM Oct 10, 2013 ACCEPTED RESOLUTION: The tenant has accepted the resolution provided by the Landlord or Manager.
SYSTEM Oct 9, 2013 New image uploaded by Tenant.
SYSTEM Oct 9, 2013 New image uploaded by Tenant.
SYSTEM Oct 9, 2013 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to manager, FLEMINGTON ARMS failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Oct 9, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Oct 8, 2013 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Oct 8, 2013 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Oct 8, 2013 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Carlos,LARRY has offered the tenant an alternate resolution. The resolution purposed is: 1. a professional exterminator was hired to treat this situation. Tenant failed to properly prepare for the first treatment despite receiving notice. For the second scheduled treatment, tenant was not at home: tenant received notice of 3 treatments in the initial letter from the exterminator. Tenant not home so exterminator could not treat. a third scheduled treatment is in October 10, 2013. Housing was given the letter from the exterminator. tenant does not keep apartment clean and has an illegal washing machine in kitchen and has not removed it despite notices. Tenant also habitually pays his rent late. Landlord is properly treating the situation but tenant needs to prepare for treatments and be at home to allow exterminator into the apartment on the scheduled treatment dates. tenant also has to be cleaner.

Explanation: providing treatment by a licensed exterminator--see above
SYSTEM Oct 8, 2013 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Oct 1, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: October 08, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2964 is pending final notice and response from landlord.
SYSTEM Oct 1, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 1, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Oct 1, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Sep 29, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 29, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 28, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 21, 2013 Delivery Estimate: The complaint notice sent to Carlos,LARRY 23-2964 PROVIDENCE, Rhode Island should have arrived or will arrive within 24 hours.
SYSTEM Sep 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2964 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 21, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Carlos,LARRY
FLEMINGTON FIDELCO LLC C/O EICHLER REALTY 50 BENEFIT STREET PROVIDENCE
PROVIDENCE, Rhode Island 02904

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2964.
SYSTEM Sep 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 21, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 20, 2013 An email confirmation was sent to the tenant at 09-20-2013 23:21:37. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 20, 2013 CONFIRMATION OF COMPLAINT: A complaint about BED BUGS LANDLORD KNOW OF THE ISSUE CAME TO MY HOUSE AND LOOK AROUND!! has been filed pertaining to 23-2964 or Carlos,LARRY located in PROVIDENCE, Rhode Island 02904. Case is pending mailing confirmation.
SYSTEM Sep 20, 2013 Complaint 23-2964 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.