Landlord Complaint Record: #23-3009

Micki Blackburn Realty    |    Micki Neagle    |    Clermont    ,    Florida 3    Landlord Complaint 23-3009


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CASE CLOSED RESOLVED Oct 13, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-3009 Filing Date : Sep 25, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 26, 2013
Our toilet was left unusable overnight and now is leaking again.
upload Kept Private RPA Mailing Center Sep 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Oct 7, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Micki Neagle RENTER : Kept Private
Property Name : Micki Blackburn Realty      
Address : 450 E Hwy 50 #1 Address : Kept Private
City, State - Zip : Clermont, Florida - 3. City, State - Zip : Mascotte, Florida - 34753.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair issue, Breach of Agreement
Fair Resolution according to renter :
  1. 1. Refund of Deposit, 2. Reimburse 1 months rent, 3. Reimburse for RPA fees, 4. Reimburse for cost to move AGAIN

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The toilet is leaking again. Water is coming out of the back where it is sealed to the floor as well as through the bolts that are keeping it connected to the floor. We told MBR (Micki Blackburn Realty) on Sept. 14th, it took SIX DAYS to fix it, and it is leaking again. The window in the living room is STILL BROKEN OPEN. We told MBR about this at least 3 weeks ago and it still has yet to be fixed. Also, there is mold in the bathroom. It has been steadily growing for about a week now. I have informed MBR of this in the past, but nothing has been done. It is a health hazard. We have emailed Micki Blackburn several times asking for things to be fixed. Several times things were not fixed correctly and every time it took about a week or more for the incorrect fix to happen. When we signed the lease a week later we were told we could not move in on the agreed upon move in date because the septic tank needed to be replaced. One month after signing the lease the septic tank was fixed and a large pile of dirt still resides in our backyard to this day. The ONLY thing done in preparation for our moving in was spraying for bugs. The bugs dead bodies were left for us to deal with as we were moving in. There are still rooms with these same bugs lying on the floor. More bugs keep getting in because of the window which is broken open in our living room. The nozzle for the washer hookup still leaks. Yes the nozzle NOT the hose connecting the nozzle to the washer as our landlord/handyman claim. They replaced the hose, but the NOZZLE continues to leak, we are keeping a bucket under the leaky NOZZLE to contain the water that leaks. When we asked for the handyman to LOOK at the air conditioner in our bedroom we were told it was only a year old and that we knew there was no central air in the house. The air conditioner in our bedroom barely works, and make noises like something is clanking around inside of it. The "new" air conditioner in the living room did not work when it was first installed. We feel we are and were lied to about many issues we've had to deal with this rental property. I have never been treated so poorly (and I'm a teacher) by anyone in my life as I have by MBR. Personal or private life.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (20)
Agent Date Response
SYSTEM Oct 13, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Oct 13, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 7, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: October 14, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3009 is pending final notice and response from landlord.
SYSTEM Oct 7, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 7, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Oct 7, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Oct 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Oct 4, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Micki Neagle in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Oct 4, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 27, 2013 Delivery Estimate: The complaint notice sent to Micki Neagle 23-3009 Clermont, Florida should have arrived or will arrive within 24 hours.
SYSTEM Sep 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 03, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3009 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 27, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Micki Neagle
450 E Hwy 50 #1
Clermont, Florida 3

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42060918
SYSTEM Sep 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3009.
SYSTEM Sep 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 27, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 25, 2013 The RPA server has sent an initial email complaint notice to Micki Neagle Micki Blackburn Realty concerning the Complaint filed by the tenant: Repair issue, Breach of Agreement. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 25, 2013 An email confirmation was sent to the tenant at 09-25-2013 16:10:22. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 25, 2013 CONFIRMATION OF COMPLAINT: A complaint about Repair issue, Breach of Agreement has been filed pertaining to 23-3009 or Micki Neagle located in Clermont, Florida 3. Case is pending mailing confirmation.
SYSTEM Sep 25, 2013 Complaint 23-3009 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.