Landlord Complaint Record: #23-3197

Angelico Realty    |    V. James Angelico    |    Shrewsbury    ,    Massachusetts 01545    Landlord Complaint 23-3197


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CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3197 Filing Date : Oct 22, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 24, 2013
This is my initial e-mail notifying my landlord that there is an issue and that I will follow up with him.

upload Kept Private Renter Oct 24, 2013
This is my initial e-mail notifying my landlord that there is an issue and that I will follow up with him.

upload Kept Private Renter Oct 24, 2013
This is my initial e-mail notifying my landlord that there is an issue and that I will follow up with him.

upload Kept Private Renter Oct 24, 2013
This is my initial e-mail notifying my landlord that there is an issue and that I will follow up with him.

upload Kept Private RPA Mailing Center Oct 24, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : V. James Angelico RENTER : Kept Private
Property Name : Angelico Realty      
Address : 8 Kenda Rd. Address : Kept Private
City, State - Zip : Shrewsbury, Massachusetts - 01545. City, State - Zip : Worcester, Massachusetts - 01604.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unjust Noise Complaints & Consequences Resulting (quiet Enjoyment Violated)
Fair Resolution according to renter :
  1. Stop Unfair Complaints, Absolve Complaints Againt Us, Ease Our Tension Resulting From Them, Find Solution

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

There have been 3 noise incidents/complaints against us. The 1st and 3rd were filed with our landlord. We have provided thorough and explicit documentation to our landlord regarding all issues. As of our last notification, we are facing consequence if a 3rd unjust noise complaint is filed. We do not like being under constant scrutiny, state of worry, and we do not feel as though we are able to rightfully use our property because of unjust complaints. We do not want problems with our neighbors. We know that our neighbors’ unjust complaints can impact our residency and we feel defenseless. They also scare us because we have heard violent smashing sounds and the screaming of vulgarities from their apartment below. At that time we locked our doors and stayed put so no one knew we were home. Regardless, we know that the tenant below is ex-army and his strength, temper, and unreasonable attitude worries us. Brief overview of incidences: Incident 1/complaint 1- There was 1 guest. We returned home around 2am. After a brief chat on the front porch (farthest from their bedroom) we went inside and chatted. We used our refrigerator/bathroom. The core complaint was “banging” sounds. We apologized in good faith, offered a gift, and tried to resolve the issue but had no cooperation from our 1st floor neighbors. Incident 2- There were 2 guests. After going out, they took their keys and left around 1:30am. For the duration of the night there was no activity other than refrigerator and bathroom use. The next day, our 1st floor neighbors complained to me via text. I politely explained that we hadn’t made noise, and asked for details so we could figure out the problem. They refused cooperation. I notified my landlord that there is an issue but received another complaint before providing him the details. Incident 3/complaint 2- There was 1 guest. We did nothing besides hang out and use the refrigerator/bathroom. There was no other activity. We received a complaint and notice that a 3rd official complaint would result in consequence. Because we know that there is no basis for these complaints, we are constantly on edge. There are no further accommodations we can reasonably make either. Accommodations include but are not limited to: taking our shoes off before walking up to our second floor apartment, not closing our bathroom door, not exiting or entering as we please, not showering when we please, tip-toeing, etc.(more accommodations are listed in supporting documen


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (22)
Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 1, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 1, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Oct 31, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to V. James Angelico in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Oct 31, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Oct 24, 2013 New file uploaded by Tenant.

SYSTEM Oct 24, 2013 New file uploaded by Tenant.

SYSTEM Oct 24, 2013 New file uploaded by Tenant.

SYSTEM Oct 24, 2013 New file uploaded by Tenant.

SYSTEM Oct 24, 2013 Delivery Estimate: The complaint notice sent to V. James Angelico 23-3197 Shrewsbury, Massachusetts should have arrived or will arrive within 24 hours.

SYSTEM Oct 24, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Oct 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3197 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Oct 24, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
V. James Angelico
8 Kenda Rd.
Shrewsbury, Massachusetts 01545

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42081997

SYSTEM Oct 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3197.

SYSTEM Oct 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Oct 24, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Oct 22, 2013 The RPA server has sent an initial email complaint notice to V. James Angelico Angelico Realty concerning the Complaint filed by the tenant: Unjust Noise Complaints & Consequences Resulting (quiet Enjoyment Violated). The email address was provided by the tenant at the time of filing.

SYSTEM Oct 22, 2013 An email confirmation was sent to the tenant at 10-22-2013 16:21:52. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Oct 22, 2013 CONFIRMATION OF COMPLAINT: A complaint about Unjust noise complaints & consequences resulting (quiet enjoyment violated) has been filed pertaining to 23-3197 or V. James Angelico located in Shrewsbury, Massachusetts 01545. Case is pending mailing confirmation.

SYSTEM Oct 22, 2013 Complaint 23-3197 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.