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Landlord Complaint Record: #23-3206

Ladage Heir Partnership, Shirley Emerson, Logan Ladage    |    Springfield    ,    Illinois 62711    Landlord Complaint 23-3206

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CASE CLOSED

RESOLVED

Nov 7, 2013

RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

RENTAL DETAILS
Address               :    City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)
I currently am without heat. If I stay and the furnace is replaced my rent will increase by $205 and I have will have to guarantee to stay for a minimum of one year. No other repairs will be made to the residence including repair to the air conditioning, so I would be without a/c in hot months. My other option is to vacate, which is what I've chosen to do. But I am still without heat while I work on finding a new place to live, packing, etc.

INVESTIGATING AGENT - REMARKS (21)
Agent	Date	Response
SYSTEM Nov 7, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed. SYSTEM Nov 7, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. SYSTEM Nov 6, 2013 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates. SYSTEM Nov 3, 2013 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates. SYSTEM Nov 3, 2013 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution. SYSTEM Nov 3, 2013 LANDLORD UNABLE: According to the response made by Ladage Heir Partnership, Shirley Emerson, Logan Ladage, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate. SYSTEM Nov 3, 2013 LANDLORD EXPLANATION: The Landlord Ladage Heir Partnership, Shirley Emerson, Logan Ladage cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: We, the landlords, were notified about this issue only by certified letter. It was not received until November 2, 2013. The letter stated a response was due November 3, 2013. We have been in touch with Arlen and have worked out a solution. We are clarifying the details of the agreement and will submit it to this web site soon. SYSTEM Nov 3, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Ladage Heir Partnership, Shirley Emerson, Logan Ladage in request for an immediate response to the complaint. Pending Landlord/ Manager Response. SYSTEM Nov 3, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager. SYSTEM Oct 27, 2013 Delivery Estimate: The complaint notice sent to Ladage Heir Partnership, Shirley Emerson, Logan Ladage 23-3206 Springfield, Illinois should have arrived or will arrive within 24 hours. SYSTEM Oct 27, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice. SYSTEM Oct 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 02, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3206 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER. SYSTEM Oct 27, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to: Ladage Heir Partnership, Shirley Emerson, Logan Ladage 2709 Tartan Way Springfield, Illinois 62711 USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42083797 SYSTEM Oct 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3206. SYSTEM Oct 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. SYSTEM Oct 27, 2013 Complaint Accepted by RPA and is pending further processing. SYSTEM Oct 24, 2013 The RPA server has sent an initial email complaint notice to Ladage Heir Partnership, Shirley Emerson, Logan Ladage concerning the Complaint filed by the tenant: Repair Issue, No Working Furnace/ac. The email address was provided by the tenant at the time of filing. SYSTEM Oct 24, 2013 An email confirmation was sent to the tenant at 10-24-2013 17:06:56. The email included a confirmation of the complaint filing, case number, and pin. SYSTEM Oct 24, 2013 CONFIRMATION OF COMPLAINT: A complaint about Repair Issue, no working furnace/ac has been filed pertaining to 23-3206 or Ladage Heir Partnership, Shirley Emerson, Logan Ladage located in Springfield, Illinois 62711. Case is pending mailing confirmation. SYSTEM Oct 24, 2013 Complaint 23-3206 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.