Landlord Complaint Record: #23-3281

West Main Street Apartments    |    Yvette Smith    |    North Palm Beach    ,    Florida 33408    Landlord Complaint 23-3281


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CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3281 Filing Date : Nov 8, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 13, 2013
Email reciept for rent.
upload Kept Private Renter Nov 13, 2013
Email reciept for deposit.
upload Kept Private Renter Nov 12, 2013
Missing blind in another bedroom.
upload Kept Private Renter Nov 12, 2013
Missing blind in bedroom.
upload Kept Private Renter Nov 12, 2013
Missing pin.
upload Kept Private Renter Nov 12, 2013
Missing blinds.
upload Kept Private Renter Nov 12, 2013
No smoke detectors.
upload Kept Private Renter Nov 12, 2013
No smoke detectors.
upload Kept Private Renter Nov 12, 2013
No smoke detectors.
upload Kept Private Renter Nov 12, 2013
No smoke detectors.
upload Kept Private Renter Nov 12, 2013
Closet door.
upload Kept Private Renter Nov 12, 2013
Closet door.
upload Kept Private Renter Nov 12, 2013
Electrical outlet in master bathroom
upload Kept Private Renter Nov 12, 2013
A notice was taped to my door on 11-11-2013 stating I needed to be out by 11-30-2013.
upload Kept Private Renter Nov 9, 2013
Application I submitted for apartment.
upload Kept Private Renter Nov 9, 2013
Do not agree with some things in it.
upload Kept Private Renter Nov 8, 2013
Under the oven.
upload Kept Private Renter Nov 8, 2013
Screen closeup of tears.
upload Kept Private Renter Nov 8, 2013
Screen closeup of tears.
upload Kept Private Renter Nov 8, 2013
Screen on back porch.
upload Kept Private Renter Nov 8, 2013
Oven racks.
upload Kept Private Renter Nov 8, 2013
Oven door.
upload Kept Private Renter Nov 8, 2013
Inside the cabinet.
upload Kept Private Renter Nov 8, 2013
Inside the oven.
upload Kept Private Renter Nov 8, 2013
Bottom of the oven.
upload Kept Private Renter Nov 8, 2013
Bottom of the oven.
upload Kept Private Renter Nov 8, 2013
Bottom of the oven.
upload Kept Private Renter Nov 8, 2013
Drip pans on oven
upload Kept Private Renter Nov 8, 2013
This is the bottom drawer of the oven
upload Kept Private RPA Mailing Center Nov 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Nov 19, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Yvette Smith RENTER : Kept Private
Property Name : West Main Street Apartments      
Address : 11231 US HWY 1 Address : Kept Private
City, State - Zip : North Palm Beach, Florida - 33408. City, State - Zip : Leesburg, Florida - 34748.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Apartment Lease-Rental Agreement
Fair Resolution according to renter :
  1. Revise The Lease.
  2. Return deposit.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I was allowed to move into this apartment before signing a lease. I was able to get the passcode on October 29, 2013 to begin moving my belongings into the apartment. I had to vacate my previous place by November 1, 2013. I finally received a lease through DocuSign from a Stephen Seefeld (sseefeld7@gmail.com) CP. I have asked maintainance to repair issues that I noticed on the walk through and also issues I notice after the walk through. The stove/oven, refrigerator and cabinets in the kitchen where not cleaned, which I had to clean. Since I moved into the apartment there has not been any smoke detectors nor a fire extinguisher. The bottom part of the refrigerator does not get cool, but the freezer freeze. The screen to the big glass window in the living room has been sitting on the back porch tore up. Pieces of the blinds are missing from the living room and two of the bedrooms. Some of the electrical outlets are not setup properly. Two of the bedroom and one of the bathroom doors do not close correctly. When I did my application for this apartment I listed two vehicles, i also listed one smoker. I was not told at no time that this was a non-smoking residency. I was not informed that as a tenant I would be required to repair my own leaky faucets, toilets, or etc. And that anything under $100 is minor and would be the tenants responsibility. I was not informed that the tenants are responsible for the central air/ heat equipment. I lived in a previous apartment for 8 1/2 years and the one I just moved out of, for almost 9 years and no complaints from neither Landlord. I would either like this lease to be revised or refunded my deposit so I can move.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Dec 1, 2013 71.226.84.143 1.This actual company name is Cay Partners LLC., Yvette Smith is the Landlord. This has been one the worse apartment experiences I have had. I called and schedule to do a move out for November 27, 2013 at 5:00 pm and no one showed up on their behalf. However, illegally the passcode had been changed on the door before I gave them possession of the apartment. I will be taken them to small claims court if I do not receive my deposit within the 15 business days allowed in the state of Florida. They were already in default of my deposit, because the state of Florida requires them to give information on your deposit within 30 days, which I never received. I would advise anyone not to exchange any money with them useless you have actually reviewed the lease and fully understand what you are signing. Do not ever sign a lease that you do not have a full understanding of what you are reading, I refused to sign.
This would not be a company nor Landlord I would recommend to anyone. Always remember to take before and after pictures, then go through a mediation processes, such as this one. Plus make sure your previous Landlords can speak highly of you, as mine do and will. This was one of the most unprofessional Landlords I have ever dealt with.
Renter Nov 30, 2013 71.226.84.143 1.This actual company name is Cay Partners Inc., Yvette Smith is the Landlord. This has been one the worse apartment experiences I have had. I called and schedule to do a move out for November 27, 2013 at 5:00 pm and no one showed up on their behalf. However, illegally the passcode had been changed on the door before I gave them possession of the apartment. I will be taken them to small claims court if I do not receive my deposit within the 15 business days allowed in the state of Florida. They were already in default of my deposit, because the state of Florida requires them to give information on your deposit within 30 days, which I never received. I would advise anyone not to exchange any money with them useless you have actually reviewed the lease and fully understand what you are signing. Do not ever sign a lease that you do not have a full understanding of what you are reading, I refused to sign.
This would not be a company nor Landlord I would recommend to anyone. Always remember to take before and after pictures, then go through a mediation processes, such as this one. Plus make sure your previous Landlords can speak highly of you, as mine do and will. This was one of the most unprofessional Landlords I have ever dealt with.

INVESTIGATING AGENT - REMARKS (53)
Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Nov 29, 2013 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Nov 29, 2013 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Yvette Smith West Main Street Apartments, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Nov 29, 2013 WARNING! The landlord; Yvette Smith, of West Main Street Apartments North Palm Beach, Florida 33408 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Nov 27, 2013 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Yvette Smith, West Main Street Apartments failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Nov 27, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Nov 26, 2013 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Nov 19, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: November 26, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3281 is pending final notice and response from landlord.
SYSTEM Nov 19, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Nov 19, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Nov 19, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Nov 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Nov 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Nov 16, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Nov 13, 2013 New file uploaded by Tenant.
SYSTEM Nov 13, 2013 New file uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New image uploaded by Tenant.
SYSTEM Nov 12, 2013 New file uploaded by Tenant.
SYSTEM Nov 9, 2013 New file uploaded by Tenant.
SYSTEM Nov 9, 2013 New file uploaded by Tenant.
SYSTEM Nov 9, 2013 Delivery Estimate: The complaint notice sent to Yvette Smith 23-3281 North Palm Beach, Florida should have arrived or will arrive within 24 hours.
SYSTEM Nov 9, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Nov 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3281 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 9, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yvette Smith
11231 US HWY 1
North Palm Beach, Florida 33408

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Nov 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3281.
SYSTEM Nov 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 9, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 New image uploaded by Tenant.
SYSTEM Nov 8, 2013 An email confirmation was sent to the tenant at 11-08-2013 14:02:26. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 8, 2013 CONFIRMATION OF COMPLAINT: A complaint about Apartment Lease-Rental Agreement has been filed pertaining to 23-3281 or Yvette Smith located in North Palm Beach, Florida 33408. Case is pending mailing confirmation.
SYSTEM Nov 8, 2013 Complaint 23-3281 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.