Landlord Complaint Record: #23-3315

George Dahdouh, agent of the owner Raouf Dahdouh    |    Elk Grove    ,    California 95758    Landlord Complaint 23-3315


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-3315 Filing Date : Nov 15, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 18, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : George Dahdouh, agent of the owner Raouf Dahdouh RENTER : Kept Private
Property Name :      
Address : 5017 Krista Court Address : Kept Private
City, State - Zip : Elk Grove, California - 95758. City, State - Zip : Elk Grove, California - 95624.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems,
Fair Resolution according to renter :
  1. Refund Deposit Of $2,000 Minus The 12 Days Of Nov We Occupied The House And Minus $150 For Carpet Cleaning

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

We keep on getting calls from George not wanting to give us an answer on our Deposit. During the 3 years we occupied the property whenever we had issues with the property or things needed to be fixed; trying to contact George was a dreadful and took a lot of efforts from us to get a hold of him. It was extremely hard to get him to come out the property and resolve the issues. Several phone calls and messages were left to fix the stove, the microwave (over the range), the garbage disposal, the patio, and the fence. The patio and the fence were never fixed and were in hazardous conditions. So when the refrigerator broke and it was no longer working, we handled it ourselves because of the history we had with George. On the rental agreement states “The following items of personal property are included in the Premises without warranty and Landlord will not maintain, repair or replace Refrigerator. George also stated when sign the rental agreement it was our responsibility to handled it and take care of it if it broke. This is the reason we called the ewaste services and acquire a receipt from them. When it came to the paint, certain areas needed to be touched-up I asked for the brand and color to take care of it, your reply was uncertain and you stated to look up in the attic, which was another hazardous area. Your comment was, you thought it was the same kind you use for you other rental properties, but never received a definite answer from you. I did not want to run the risk of buying the wrong color therefore it was left untouched. We received a call from George on November 13, 20013, with the threat “You are in big trouble now” was completely disturbing.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Landlord Dec 2, 2013 184.12.139.109 Accept Tenant's Resolution.
Renter Nov 29, 2013 198.135.203.249 e will accept the resolution, even though we do not agree with landlord’s statement. On the garbage hauling, we took out all the garbage that belong to us, the day we went to turn in the key we notice some of the neighbors took advantage of the house being unoccupied and dumped their garbage. By no means was this our fault, we have proof and pictures of the garbage left behind with their mailing address. On the plant beds and the back yard we keep up the yard while we occupying the house, it is fall and unless we did the yard every other day there is no possibility to keep it completely clean. During most of the 3 years we occupied the property we had the same garner the landlord uses for his other properties, and we also asked him on the price on reseing one small spot where we had a kiddy pool and it was nowhere near the Landorlord is stating. We would like to done with this nightmare and move on, this a big dark cloud on our holidays.
Renter Nov 29, 2013 198.135.203.249 Accept Landlord's Resolution.
Landlord Nov 27, 2013 184.12.139.109 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (46)
Agent Date Response
SYSTEM Dec 9, 2013 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Dec 9, 2013 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Dec 9, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Dec 9, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Dec 9, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Dec 9, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Dec 9, 2013 COMPLAINT RESOLVED: Based upon the responses made to this complaint the RPA has closed this case with a disposition of "RESOLVED." Both parties were provided with reasonable time to respond. CASE CLOSED.
SYSTEM Dec 9, 2013 No Further Updates: The Case has not received any further updates and is pending closure.
SYSTEM Dec 8, 2013 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Dec 8, 2013 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Dec 5, 2013 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Dec 5, 2013 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Dec 5, 2013 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Dec 3, 2013 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Dec 3, 2013 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Dec 2, 2013 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Dec 2, 2013 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Dec 2, 2013 CASE REMAINS OPEN: The Complaint Case 23-3315 will remain open through 2013-12-02 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Dec 2, 2013 Digital Signature Accepted: As a legally binding agreement the landlord; George Dahdouh, agent of owner Raouf Dahdouh, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Dec 2, 2013 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; George Dahdouh, agent of owner Raouf Dahdouh has agreed to accept the tenant's purposed resolution. Refund Deposit Of $2,000 Minus The 12 Days Of Nov We Occupied The House And Minus $150 For Carpet Cleaning Management has agreed to complete this agreement by: 2013-12-02.
SYSTEM Dec 2, 2013 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Nov 30, 2013 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Nov 29, 2013 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Nov 29, 2013 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Nov 29, 2013 CASE REMAINS OPEN: The Complaint Case 23-3315 will remain open through 2013-11-29 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Nov 29, 2013 Digital Signature Accepted: As a legally binding agreement the landlord; George Dahdouh, agent of owner Raouf Dahdouh, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Nov 29, 2013 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; George Dahdouh, agent of owner Raouf Dahdouh has agreed to accept the tenant's purposed resolution. Refund Deposit Of $2,000 Minus The 12 Days Of Nov We Occupied The House And Minus $150 For Carpet Cleaning Management has agreed to complete this agreement by: 2013-11-29.
SYSTEM Nov 29, 2013 ACCEPTED RESOLUTION: The tenant has accepted the resolution provided by the Landlord or Manager.
SYSTEM Nov 27, 2013 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Nov 27, 2013 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Nov 27, 2013 LANDLORD UNABLE: According to the response made by Raouf Dahdouh,George Dahdouh, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Nov 27, 2013 LANDLORD EXPLANATION: The Landlord Raouf Dahdouh,George Dahdouh cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: First of all, I am George Dahdouh the brother of the owner and I am helping him out due to my brother Raouf Dahdouh is out of town... all complaints should be directed to my brother not I. I am typing this response just to help my brother out. I did not receive the email due to my grdahdouh@yahoo.com been haked and just opened my mail this evening. My new email is: goergedahdouh@gmail.com, and my borther's email is: dhdu@aol.com My brother is pleaining on dealing with the deposit and under the law, the owner have 21 days from the tenant leaving the property to give the tenant the itemised dispostion of deposit. The owner is also trying to bring the property back to order like was handed to the tenant. My brother agreed with the 12 days of rent deducted from deposit totaling $548.00 My brother ageed with the $150 for carpet cleaning My brother is seeking $200 to clean all the neglected flower beds full of over grown vegetation and weed, reparing all the neglected large bald spots of grass in the lawn, and also hauling all the trash that left behind by tenants... My brother have all the pictures before the tenant moved in and after the tenant left the property... my brother hired the same gardener that worked on the property before the tenant moved in and now after they left. The gardener is willing to testify of the condition of the backyard then and now... the gardener is charging my brother $700 for all the work and we are only seeking $200.00 My brother is asking for the repair on the 2 doors and by the entery of the front door wal that was marked with Cryon markers... we had to hire a painter to sand the doors, prime, and paint... such damage was recognized by the tenant. The painter only charged us an extra $75.00 because we asked him to touch up paint to many areas in the house including pluging all the nail hols on the wals that we are not asking the tenant to pay for it. My brother have the pictures for the damage on the doors. We could have very easily and within the owner's rights to hold money back for unauthorized hauling of the owner's not working refrigerator without seeking the owner's approval... My brother decided not to charge tenant for that. In closing, My brother is asking for the folowing... $548 for the 12 days of rent agreed by tenant, $150.00 for carpet cleaning agreed by tenant, $200.00 for yard repair and garbage hauling, $75.00 to sand, prime and paint the doors. Totaling $973.00... My brother is willing to return $1,027 back to tenant. If this is acceptable, please let us know and we will consider this issue resolved.... Thank you.
SYSTEM Nov 26, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 25, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Nov 26, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Nov 25, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Raouf Dahdouh,George Dahdouh in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Nov 25, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Nov 18, 2013 Delivery Estimate: The complaint notice sent to Raouf Dahdouh,George Dahdouh 23-3315 Elk Grove, California should have arrived or will arrive within 24 hours.
SYSTEM Nov 18, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 24, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3315 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 18, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Raouf Dahdouh,George Dahdouh
5017 Krista Court
Elk Grove, California 95758

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42099623
SYSTEM Nov 18, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3315.
SYSTEM Nov 18, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 18, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 15, 2013 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems, has been filed pertaining to 23-3315 or Raouf Dahdouh,George Dahdouh located in Elk Grove, California 95758. Case is pending mailing confirmation.
SYSTEM Nov 15, 2013 Complaint 23-3315 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.