Landlord Complaint Record: #23-3500

Woodberry Woods Apartment    |    Jennifer Bruke    |    Brandon    ,    Florida 33511    Landlord Complaint 23-3500


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CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3500 Filing Date : Dec 28, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Dec 30, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jennifer Bruke RENTER : Kept Private
Property Name : Woodberry Woods Apartment      
Address : 808 Pineberry Drive Address : Kept Private
City, State - Zip : Brandon, Florida - 33511. City, State - Zip : Ruskin, Florida - 33570.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Refund
Fair Resolution according to renter :
  1. Refund $594

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

hi my name is kymona love , I have applied to Woodberry woods apartment. I got approve after under going countless time visiting the complex site, I would have to take time of work and get papers that was needed. The office staff was never professional in giving me instruction on what was needed to be done to get approve I would have to go up there just, so I would know what they need. after I got approve they told, me all was needed was my deposit I never sign a lease or any just, a receipt saying that I had paid the security deposit. after I had paid the deposit they gave me a move in date which I was suppose to move in I then proceed to go up there and told them two months in advice that I won't be able to move in due to family emergency. I had ask for my deposit back she said, no I couldn't get it back I ask her why she never explain why. I just wanted my deposit back.a day before my move in date they sent me a email saying that my apartment would not be ready and that I would be on a waiting list remind you that they had a sign saying we got what's new move in same day I then say if I can get my money back since I can't move in.i just,want my money back because,i won't be moving in there apartment anymore due to lack of professionalism there. http://www.aptimg.com/review/ugc/images/thumbs/Q8JJNBRy35Z.jpghttp://www.aptimg.com/review/ugc/images/thumbs/BaODzpo1aB7.jpg

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jan 7, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 06, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jan 7, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jan 6, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Dec 30, 2013 Delivery Estimate: The complaint notice sent to Jennifer Bruke 23-3500 Brandon, Florida should have arrived or will arrive within 24 hours.
SYSTEM Dec 30, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3500 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 30, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Jennifer Bruke
808 Pineberry Drive
Brandon, Florida 33511

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42126576
SYSTEM Dec 30, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3500.
SYSTEM Dec 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Dec 30, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 28, 2013 An email confirmation was sent to the tenant at 12-28-2013 22:23:18. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Dec 28, 2013 CONFIRMATION OF COMPLAINT: A complaint about deposit refund has been filed pertaining to 23-3500 or jennifer bruke located in brandon, Florida 33511. Case is pending mailing confirmation.
SYSTEM Dec 28, 2013 Complaint 23-3500 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.