Landlord Complaint Record: #23-3656

Madison At Wells Branch Apartments    |    Byron Singleton    |    Austin    ,    Texas 78727    Landlord Complaint 23-3656


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CASE CLOSED CASE DROPPED Feb 11, 2014


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-3656 Filing Date : Feb 6, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Feb 6, 2014
This is a Texas Apartment Association Bed Bug Addendum signed by residents
upload Kept Private RPA Mailing Center Feb 6, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Byron Singleton RENTER : Kept Private
Property Name : Madison At Wells Branch Apartments      
Address : 3201 Century Park Blvd Address : Kept Private
City, State - Zip : Austin, Texas - 78727. City, State - Zip : Austin, Texas - 78727.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. For The Complex To Pay For The Treatment

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The office manager is threatening to evict us if we do no not pay the $800 fee for treatment of the bed bugs, He is accusing my husband and I of causing the problem when we have NEVER had a bed bug problem until we moved to this unsanitary complex. We lived at our previous CLEAN complex for almost three years and NEVER experienced a bed bug infestation. I want this problem resolved and I want the complex to pay.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Landlord Feb 6, 2014 24.55.28.26 Explain why you can't accept / Offer Alternative Resolution.
Renter Feb 6, 2014 120.28.218.106 1.The office manager. Byron Singleton..his phone number is 512-310-8390/ 512-733-5427

INVESTIGATING AGENT - REMARKS (20)
Agent Date Response
SYSTEM Feb 11, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Feb 11, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Feb 9, 2014 Delivery Estimate: The complaint notice sent to Byron Singleton Madison At Wells Branch Apartments Austin, Texas should have arrived or will arrive within 24 hours.
SYSTEM Feb 9, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 6, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Feb 6, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Feb 6, 2014 LANDLORD UNABLE: According to the response made by Byron Singleton, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Feb 6, 2014 LANDLORD EXPLANATION: The Landlord Byron Singleton cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: As stated in the Texas Apartment Association Lease Contract page one of the Bed Bug Addendum under Responsibities states residents may required to pay all reasonable cost of cleaning and pest control treatment incurred by us to treat your dwelling unit for bed bugs.
SYSTEM Feb 6, 2014 New file uploaded by Landlord.
SYSTEM Feb 6, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Feb 6, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 12, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3656 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Feb 6, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Byron Singleton
3201 Century Park Blvd
Austin, Texas 78727

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42151343
SYSTEM Feb 6, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3656.
SYSTEM Feb 6, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Feb 6, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Feb 6, 2014 The RPA server has sent an initial email complaint notice to Byron Singleton Madison At Wells Branch Apartments concerning the Complaint filed by the tenant: Bed Bug Infestation. The email address was provided by the tenant at the time of filing.
SYSTEM Feb 6, 2014 An email confirmation was sent to the tenant at 02-06-2014 09:28:36. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Feb 6, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation has been filed pertaining to 23-3656 or Byron Singleton located in Austin, Texas 78727. Case is pending mailing confirmation.
SYSTEM Feb 6, 2014 Complaint 23-3656 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.