Carmel Pointe Apartments    |    Kym Malone    |    Sacramento    ,    California 95823    Landlord Complaint 23-3727

On December 4, 2013, I had put in a written 30-day notice to move out of my apartment to transfer to a larger apartment in the same complex. I paid a $300 transfer fee and signed a new lease that canceled my previous lease. I had originally lived in the previous apartment from September 21, 2013 thru January 4, 2014. After moving to my new apartment, I received an itemized statement 21 days after my previous vacancy that stated I owed $513.90 for a carpet replacement. The total amount stated that I owed $268.69 which was poorly accounted for that included checks and charges that were not even related to myself (checks belonged to another tenant and charges were already paid for via money order.) After receiving this statement, I took it directly to one of the on-site managers and we both agreed that I would not be charged for the carpet replacement because it was an older style carpet and for the few months I lived in the apartment, I was not reasonably charged for the carpet wear and tear. On January 31, 2014 I went back to the office to discuss how much I would get in return and the manager said that I would get $245.21. To this day (February 25, 2014), I have not received payment thereof and also delivered a demand letter on February 20, 2104 that I must get my payment before February 28, 2014 or I would take the matters to Small Claims Court. This letter was delivered and initialed by the on-site manager. On February 25, 2014 I received a "Final Notice" stating that I owed $9.06 for a balance due on my account. I do not know where this number came from as I paid my Utility bill and rent on time since the start of my new lease. I am starting to get very frustrated because their accounting is very inaccurate and completely wrong. I am ready to find a new apartment because of the stress and issues I am currently having with this corporation.