Landlord Complaint Record: #23-3942

Vista Del Lago Apartments    |    Steve    |    Mission Viejo    ,    California 92692    Landlord Complaint 23-3942


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CASE CLOSED FORCE REQUIRED Jul 3, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3942 Filing Date : Apr 16, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Steve RENTER : Kept Private
Property Name : Vista Del Lago Apartments      
Address : 21622 Marguerite Pkwy Address : Kept Private
City, State - Zip : Mission Viejo, California - 92692. City, State - Zip : Mission Viejo, California - 92692.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Since I Am Pregnant, I Am Requesting Thermal Heat Treatment, As Suggested By My Doctor/ VDL Should Pay For Treatm

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

My husband and I discovered that there are bed bugs in our apartment last night. We have not purchased any new furniture since moving into this apartment over a year ago and the last time we were on vacation was months ago. My husband only recently noticed this issue. When I called the apartment manager, Steve, he said that we, as tenants would be responsible to pay for the treatment , since it was most likely us who brought them in the first place. He said that they will inspect the other apartments around us and would let us know the results. We contacted the apartment manager immediately after finding this out and want to do the right thing, but we are very disappointed to hear that we, as tenants are responsible to pay for this. I am also less than 2 months pregnant and this entire experience has been very scary and traumatic. My doctor is strongly recommending that chemicals/pesticides not be used, as it has been proven to cause birth defects in children, especially during the first trimester.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Apr 24, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 23, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 24, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 23, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Apr 19, 2014 Delivery Estimate: The complaint notice sent to Steve Vista Del Lago Apartments Mission Viejo, California should have arrived or will arrive within 24 hours.
SYSTEM Apr 17, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 23, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3942 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 17, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Steve
21622 Marguerite Pkwy
Mission Viejo, California 92692

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Apr 17, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3942.
SYSTEM Apr 17, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Apr 17, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 16, 2014 An email confirmation was sent to the tenant at 04-16-2014 19:12:17. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Apr 16, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-3942 or Steve located in Mission Viejo, California 92692. Case is pending mailing confirmation.
SYSTEM Apr 16, 2014 Complaint 23-3942 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.