Landlord Complaint Record: #23-4141

Better Homes Realty    |    LEGESSE WOLDEMARIAM    |    Oakland    ,    California 94605    Landlord Complaint 23-4141


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CASE CLOSED RESOLVED Jul 3, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-4141 Filing Date : May 30, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 4, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : LEGESSE WOLDEMARIAM RENTER : Kept Private
Property Name : Better Homes Realty      
Address : 5942 MacArthur Blvd., Ste B Address : Kept Private
City, State - Zip : Oakland, California - 94605. City, State - Zip : Oakland, California - 94605.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Infestation Of Bed Bugs
Fair Resolution according to renter :
  1. Effectively & Permanently Exterminate The Bed Bugs Via Professionals (at Owners Expense).

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

For over a year, my unit has been invested with Bed Bugs. I have tried (first) to use store bought solutions, suggestions from friends, and internet references to eliminate the issue - but to no avail. My ENTIRE apartment is INFESTED - ALL my furniture, throughout my apt in the carpet, under the flooring in my kitchen (including cabinets, countertops, drawers, refrigerator), bathroom, closets, bed, and clothing - sometimes I catch them crawling on the walls. I have had (and continue) to endure countless itchy bites from the parasites making a good nights sleep a thing of the past. I am starting to become depressed because I can no longer invite friends over because of embarrassment and fear the bugs might spread from getting into my guests clothing. I have tried on several different occasions to contact property management to inform them of the severity of the problem, and they have done NOTHING to resolve this issue. My unit at the height of its problematic stage is inhabitable but I cannot afford to move.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jun 16, 2014 76.102.124.22 Accept Tenant's Resolution.

INVESTIGATING AGENT - REMARKS (21)
Agent Date Response
SYSTEM Jul 3, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Jun 16, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Jun 16, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Jun 16, 2014 CASE REMAINS OPEN: The Complaint Case 23-4141 will remain open through 2014-07-06 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Jun 16, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Cassandra Simmons, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Jun 16, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Cassandra Simmons has agreed to accept the tenant's purposed resolution. Effectively & Permanently Exterminate The Bed Bugs Via Professionals (at Owners Expense). Management has agreed to complete this agreement by: 2014-07-06.
SYSTEM Jun 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jun 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 10, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Cassandra Simmons in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Jun 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jun 3, 2014 Delivery Estimate: The complaint notice sent to Cassandra Simmons 23-4141 Oakland, California should have arrived or will arrive within 24 hours.
SYSTEM Jun 3, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 09, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4141 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 3, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Cassandra Simmons
5942 MacArthur Blvd., Ste B
Oakland, California 94605

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Jun 3, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4141.
SYSTEM Jun 3, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jun 3, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 30, 2014 The RPA server has sent an initial email complaint notice to Cassandra Simmons Better Homes Realty concerning the Complaint filed by the tenant: Infestation Of Bed Bugs. The email address was provided by the tenant at the time of filing.
SYSTEM May 30, 2014 An email confirmation was sent to the tenant at 05-30-2014 17:48:05. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM May 30, 2014 CONFIRMATION OF COMPLAINT: A complaint about Infestation of Bed Bugs has been filed pertaining to 23-4141 or Cassandra Simmons located in Oakland , California 94605. Case is pending mailing confirmation.
SYSTEM May 30, 2014 Complaint 23-4141 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.