Landlord Complaint Record: #23-4467

Chelsea 88    |    Denise Noel    |    Duluth    ,    Georgia 30096    Landlord Complaint 23-4467


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4467 Filing Date : Jul 22, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 22, 2014
Monday, 21st 2014 evening, this was left on my door taped from property manager

upload Kept Private Renter Jul 22, 2014
Thursday 18th, 2014 was left on my door from property manager

upload Kept Private Renter Jul 22, 2014
Thursday 18th, 2014 was left on my door from property manager

upload Kept Private Renter Jul 22, 2014
Monday 21st, 2014 was left on my door taped from property manager

upload Kept Private Renter Jul 22, 2014
Monday 21st, 2014 was left on my door taped from property manager

upload Kept Private Renter Jul 22, 2014
Monday 21st, 2014 was left on my door taped from property manager

upload Kept Private Renter Jul 22, 2014
Repairs orders from property manager

upload Kept Private Renter Jul 22, 2014
Repairs orders from property manager

upload Kept Private Renter Jul 22, 2014
Repairs orders from property manager

upload Kept Private Renter Jul 22, 2014
Repairs orders from property manager

upload Kept Private Renter Jul 22, 2014
Repairs orders from property manager

upload Kept Private Renter Jul 22, 2014
Repairs orders from property manager

upload Kept Private Renter Jul 22, 2014
Repairs orders from property manager

upload Kept Private Renter Jul 22, 2014
Repairs orders from property manager

upload Kept Private Renter Jul 22, 2014
Counter in kitchen area

upload Kept Private Renter Jul 22, 2014
Counter in kitchen area

upload Kept Private Renter Jul 22, 2014
Leaking water on floor around toilet

upload Kept Private Renter Jul 22, 2014
Leaking water on floor around toilet

upload Kept Private Renter Jul 22, 2014
Ceiling in living/dining area peeling/splitting

upload Kept Private Renter Jul 22, 2014
Ceiling in living/dining area peeling/splitting

upload Kept Private Renter Jul 22, 2014
Ceiling in living/dining area peeling/splitting

upload Kept Private Renter Jul 22, 2014
Ceiling in living/dining area peeling/splitting

upload Kept Private Renter Jul 22, 2014
Ceiling in living/dining area peeling/splitting

upload Kept Private Renter Jul 22, 2014
New nest found in my storage closet on deck

upload Kept Private Renter Jul 22, 2014
One of many nests found on my deck outside

upload Kept Private Renter Jul 22, 2014
New bees nest found around the end of June

upload Kept Private RPA Mailing Center Sep 1, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Denise Noel RENTER : Kept Private
Property Name : Chelsea 88      
Address : 1435 Boggs Road Address : Kept Private
City, State - Zip : Duluth, Georgia - 30096. City, State - Zip : Duluth, Georgia - 30096.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issues, Breach Of Agreement And Retaliation From Property Management
Fair Resolution according to renter :
  1. Chelsea 88 Apartments Refused To Repair All Issues Related To My Apartment Within The Last 30 Days.
  2. Would like to break my lease with deposit refunded back to me due to unfair treatment of fixing problems with apartment in timely manner

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Chelsea 88 Apartments/management/corporate office refused to fix/resolve any issues related to my apartment dwelling such as pest control for bees constantly on my deck and inside the apartment. I been having this issue since I moved in two years ago plus other tenants moved because of the problem.i spoke with Michael the Assistant Manager first on the issues and he was no longer there a week later per Denise the Property Manager, and I would need to see her. I asked management to re-sprayed due to sumner and the infested of bees outside/inside my apartment was getting worst. Iniatially I was told that the issues would be fixed but over two weeks past and nothing done except their pest control company said that there was no need to spray and only removed the bees nests. A few days later, I find new fresh bees nest in my storage closet on my deck, again they insisted that no need to spray. A few days later, maintenance comes by my apartment with a can of bug spray to spray the bees outside/inside my apartment. I refused to allow due to odor and this was not how they treated a year ago with this issue. I spoke with property manager, Denise and she said that the bees are nature and there nothing wrong with them, harmless. I calked corporate office and spoke with Betty in Relationship Management to try to resolve issues between tenant and property manager. She advised me that they would spray with pest control and fix other issues. A week past and I called, Monday, 15th of July 2014, Denise the property manager to let her know that I would still pay rent but nothing has been done with the issues and she put me through to maintenance. I spoke with maintenance and they said that pest control would be out on Thursday, 18th of July 2014 and nobody showed up except a notice of filing for eviction left on my door. Monday, 21st of July 2014, another notice of eviction taped on my door from management with date to turn in keys by July 22, 2014. Issues - 1. Pest control, bees 2. Water leaking from bathroom toilet 3. Counters in kitchen not corked properly (maintenance did come out on July 14th to fix) 4. Ceiling in living/dining areas are (two places) coming undone and splitting from wall to wall. 5. Outside deck ceiling was falling down (maintenance came out around July 14th to pin back up, doesn't look good)


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (51)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Aug 1, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 31, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Aug 1, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jul 31, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jul 29, 2014 An email confirmation was sent to the tenant at 07-29-2014 10:43:19. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 29, 2014 An email confirmation was sent to the tenant at 07-29-2014 10:39:25. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 28, 2014 An email confirmation was sent to the tenant at 07-28-2014 14:37:15. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 27, 2014 An email confirmation was sent to the tenant at 07-27-2014 17:32:01. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 26, 2014 An email confirmation was sent to the tenant at 07-26-2014 09:07:52. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 25, 2014 An email confirmation was sent to the tenant at 07-25-2014 19:57:54. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 25, 2014 An email confirmation was sent to the tenant at 07-25-2014 19:23:10. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 25, 2014 An email confirmation was sent to the tenant at 07-25-2014 13:50:59. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 24, 2014 An email confirmation was sent to the tenant at 07-24-2014 08:21:18. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 24, 2014 Delivery Estimate: The complaint notice sent to Denise Noel 23-4467 Duluth, Georgia should have arrived or will arrive within 24 hours.

SYSTEM Jul 24, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 30, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4467 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 24, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Denise Noel
1435 Boggs Road
Duluth, Georgia 30096

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42261042

SYSTEM Jul 24, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4467.

SYSTEM Jul 24, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 24, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 23, 2014 An email confirmation was sent to the tenant at 07-23-2014 08:33:07. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 22, 2014 An email confirmation was sent to the tenant at 07-22-2014 12:56:09. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 An email confirmation was sent to the tenant at 07-22-2014 09:12:06. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 New image uploaded by Tenant.

SYSTEM Jul 22, 2014 An email confirmation was sent to the tenant at 07-22-2014 03:21:23. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 22, 2014 CONFIRMATION OF COMPLAINT: A complaint about Repair Issues, breach of agreement and retaliation from property management has been filed pertaining to 23-4467 or Denise Noel located in Duluth, Georgia 30096. Case is pending mailing confirmation.

SYSTEM Jul 22, 2014 Complaint 23-4467 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.