Landlord Complaint Record: #23-4544

Villa Teresa On The River    |    Maven Real Estate LLC    |    Boca Raton    ,    Florida 33481    Landlord Complaint 23-4544


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CASE CLOSED MEDIATION REFUSED Sep 8, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-4544 Filing Date : Aug 1, 2014
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 1, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Aug 30, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Maven Real Estate LLC RENTER : Kept Private
Property Name : Villa Teresa On The River      
Address : PO BOX 812410 Address : Kept Private
City, State - Zip : Boca Raton, Florida - 33481. City, State - Zip : Fort Lauderdale, Florida - 33308.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund $700.00 Deposit
  2. Reimburse RPA Fees

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I have been living in Villa Teresa on the River for a year, until May 31 of 2014. I have given a notice of rent being increased by the landlord, so I cleaned the place, painted it and moved out on May, 31 2014. I have been waiting for my deposit from that date. I have been given few empty promises of my deposit being mailed, and after 60 days it still did not get it. I am now taking the matter into my own hands and request for my deposit and fees involved being paid in full.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Aug 24, 2014 172.56.27.177 1.I have received my deposit check two and a half months later, only after I put a claim with RPA.

INVESTIGATING AGENT - REMARKS (24)
Agent Date Response
SYSTEM Sep 8, 2014 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Sep 8, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Aug 23, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Aug 23, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Maven Real Estate LLC Villa Teresa On The River, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Aug 23, 2014 WARNING! The landlord; Maven Real Estate LLC, of Villa Teresa On The River Boca Raton, Florida 33481 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Aug 21, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Maven Real Estate LLC, Villa Teresa On The River failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Aug 21, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Aug 20, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Aug 13, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 20, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4544 is pending final notice and response from landlord.
SYSTEM Aug 13, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Aug 13, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Aug 13, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Aug 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Aug 3, 2014 Delivery Estimate: The complaint notice sent to Maven Real Estate LLC 23-4544 Boca Raton, Florida should have arrived or will arrive within 24 hours.
SYSTEM Aug 3, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 09, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4544 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 3, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Maven Real Estate LLC
PO BOX 812410
Boca Raton, Florida 33481

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Aug 3, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4544.
SYSTEM Aug 3, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 3, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 1, 2014 An email confirmation was sent to the tenant at 08-01-2014 19:24:28. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 1, 2014 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems has been filed pertaining to 23-4544 or Maven Real Estate LLC located in Boca Raton, Florida 33481. Case is pending mailing confirmation.
SYSTEM Aug 1, 2014 Complaint 23-4544 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.