Landlord Complaint Record: #23-4676

Harbors Steps Apartments    |    Christel Cangas    |    Seattle    ,    Washington 98101    Landlord Complaint 23-4676


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CASE CLOSED MEDIATION REFUSED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-4676 Filing Date : Aug 24, 2014
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 24, 2014
bill copy
upload Kept Private Renter Aug 24, 2014
Bill
upload Kept Private Renter Aug 24, 2014
On my May 9 i have replied saying that i am not convinced that we should pay for this service, and also i have mentioned that the pest control company entered to my apartment without notice, my girlfriend was sleeping there while they entered to my room Also on
upload Kept Private Renter Aug 24, 2014
On my May 9 i have replied saying that i am not convinced that we should pay for this service, and also i have mentioned that the pest control company entered to my apartment without notice, my girlfriend was sleeping there while they entered to my room Also on
upload Kept Private Renter Aug 24, 2014
On my May 9 i have replied saying that i am not convinced that we should pay for this service, and also i have mentioned that the pest control company entered to my apartment without notice, my girlfriend was sleeping there while they entered to my room Also on
upload Kept Private RPA Mailing Center Aug 30, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Christel Cangas RENTER : Kept Private
Property Name : Harbors Steps Apartments      
Address : 1221 First Avenue Address : Kept Private
City, State - Zip : Seattle, Washington - 98101. City, State - Zip : Seattle, Washington - 98101.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Treatment Charged To Us
Fair Resolution according to renter :
  1. Refund 460.77 Deposit

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

HI, In May 2014 i've noticed itchy bites on my skin, so looking at internet i found that those could be caused by Bed Bugs, so i informed this to my apartments concierge about this situation, so, they quickly turned this over the Apartments Manager Christel Cagas, so she told me that a professional service must inspect my unit and that we were responsible for any charge that may cause. I was also told that i should have brought the bed bugs to the apartment which i don't believe because to say that they should have inspected other near units. So, I had to paid the full bill for the pest control service, and actually i didn't see any proof that we actually had bed bugs or that we brought them. I would like to receive a refund of the bill i had to pay for this

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 10, 2014 161.181.253.20 Response from Landlord is true we were told that we were going to pay for this, but, we never agreed to pay for the charges, so, we had to pay otherwise we would be kicked off from our apartment since the bill was charged in our rental account, and also was billed to Harbor Steps no to me. (bill attached to the case). and they will probably use this bill as a tax deduction, as this can fall into "Maintenance" Also in the emails i have attached i have stated that we did not agreed paying for this charges. Additionally in the same email i have mentioned that Pest control company personnel entered to my apartment without any notice and while my girlfriend was sleeping. I would be more than happy to accept Landlord response if they can give me a reasonable response on why we need to pay for this, how they know that other apartments doesn't have this problem, they need to inspect contiguous apartments to know if bed bugs came from there or not, or any other reasonable explanation.
Renter Sep 10, 2014 161.181.253.20 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 28, 2014 67.106.80.96 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (33)
Agent Date Response
SYSTEM Dec 12, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Sep 10, 2014 Case 23-4676 is re-opened by System.
SYSTEM Sep 10, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Sep 10, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Sep 10, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 10, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Sep 10, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Sep 10, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 10, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Sep 10, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Sep 3, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Sep 3, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Aug 31, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Aug 28, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Aug 28, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Aug 28, 2014 LANDLORD UNABLE: According to the response made by Christel Cangas, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Aug 28, 2014 LANDLORD EXPLANATION: The Landlord Christel Cangas cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: The residents moved in in October 2013. In April 2014, we received a report of bed bugs from Mr. Gonzalez and we called a professional pest control company to inspect. They did confirm a light presence of bed bugs and treated the apartment. Mr. Gonzalez was told at that time that he would be responsible for the charges.
SYSTEM Aug 27, 2014 Delivery Estimate: The complaint notice sent to Christel Cangas 23-4676 Seattle, Washington should have arrived or will arrive within 24 hours.
SYSTEM Aug 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 02, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4676 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Christel Cangas
1221 First Avenue
Seattle, Washington 98101

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Aug 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4676.
SYSTEM Aug 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 27, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 24, 2014 New file uploaded by Tenant.
SYSTEM Aug 24, 2014 New file uploaded by Tenant.
SYSTEM Aug 24, 2014 New file uploaded by Tenant.
SYSTEM Aug 24, 2014 New file uploaded by Tenant.
SYSTEM Aug 24, 2014 New file uploaded by Tenant.
SYSTEM Aug 24, 2014 The RPA server has sent an initial email complaint notice to Christel Cangas Harbors Steps Apartments concerning the Complaint filed by the tenant: Bed Bug Treatment Charged To Us. The email address was provided by the tenant at the time of filing.
SYSTEM Aug 24, 2014 An email confirmation was sent to the tenant at 08-24-2014 01:23:30. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 24, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed bug treatment charged to us has been filed pertaining to 23-4676 or Christel Cangas located in Seattle, Washington 98101. Case is pending mailing confirmation.
SYSTEM Aug 24, 2014 Complaint 23-4676 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.