Landlord Complaint Record: #23-4792

Thunderbird Apartments    |    Margie Mendez    |    San Antonio    ,    Texas 78212    Landlord Complaint 23-4792


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4792 Filing Date : Sep 13, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 15, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Margie Mendez RENTER : Kept Private
Property Name : Thunderbird Apartments      
Address : 211 W. French Place Address : Kept Private
City, State - Zip : San Antonio, Texas - 78212. City, State - Zip : San Antonio, Texas - 78212.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Pest Control Problems
Fair Resolution according to renter :
  1. Pest Elimination Of Entire Complex

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I have been billed 865 dollars for bed bug eradication in my apartment. I am not the source and the apartment management is singling me out. They have given me less than a week to prepare for heat treatment and if I'm not prepared will be charged a 275 dollar trip fee. There are several apartments that are infested and they will keep coming back to me to charge me, since they believe I am the source of the infestation.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (16)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 15, 2014 Delivery Estimate: The complaint notice sent to Margie Mendez 23-4792 San Antonio, Texas should have arrived or will arrive within 24 hours.
SYSTEM Sep 15, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4792 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Margie Mendez
211 W. French Place
San Antonio, Texas 78212

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42294403
SYSTEM Sep 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4792.
SYSTEM Sep 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 15, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 13, 2014 An email confirmation was sent to the tenant at 09-13-2014 15:40:26. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 13, 2014 An email confirmation was sent to the tenant at 09-13-2014 12:19:23. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 13, 2014 CONFIRMATION OF COMPLAINT: A complaint about Pest Control Problems has been filed pertaining to 23-4792 or Margie Mendez located in San Antonio, Texas 78212. Case is pending mailing confirmation.
SYSTEM Sep 13, 2014 Complaint 23-4792 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.