Robert Pollock    |    New York    ,    New York 10016    Landlord Complaint 23-4884

Upon sleeping in unit Sept 9, 2014, I was awoken by itchiness. Got up, saw bug on wall, killed it. In morning, saw welts on my face & neck. Sept 10, felt itchy at night, & in morning had more welts on my face and neck. Alerted superintendent, who said exterminator would spray for bed bugs the next day. I met exterminator at unit Sept 12, and he said he was not given permission to spray by owner and set out sticky traps instead (expert entomologists not that is ineffective). I was hoping to move my furniture in that weekend, and haven't to hold off until I'm sure bed bugs are gone. I noticed large holes in wall under bathroom sink and in wall next to linen closet, and asked staff to fix that, which they did. I do not know why they were there - staff did fix that; holes in walls lead to infestations more easily. Sept 12, doctor diagnosed as bed bug bites requiring immediate extermination. Emailed to property manager Ted Lecour, who accused me of handwriting prescription myself. I got a call evening of Sept 19 stating an exterminator sprayed for bed bugs. I slept in unit and felt itchy again, and had more welts again on my face. Sept 26, about 15 minutes after laying down, I caught a bug as it began to bite me. Upon examining, it's a non-adult bed bug. I took photographs which are located at https://bedbug1275.shutterfly.com/pictures/ According to expert entomologists of bed bugs, the only treatment that works 100% when done properly is heat treatment, which works with one treatment when done properly. The recent publication about that, dated Sept 10, is at http://www.stoppests.org/stoppests/assets/File/2014StopPestsBedBugWebinarSlides.pdf Bed bugs are a parasite which cause sleep deprivation, disfiguring welts which scar, anemia, anxiety and depression, populate quickly and exponentially, and spread easily. A domicile is not habitable when it has bed bugs. I'd like to move in to the unit with habitable conditions and request a heat treatment by a competent, professional company that guarantees their work for a minimum of 60 days (this is standard) be done as soon as possible so that occurs. I enjoy the apartment complex very much and would like to live their for many years. Once the bed bug infestation is resolved in the unit, I will be sure this complaint is non-public.